PDI INSTANCE IS OFFLINE , anyone can help on this

priyagudipa
Tera Contributor

‎07-10-2025 08:17 AM

 
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SN_Learn
Kilo Patron
Kilo Patron

‎07-10-2025 08:36 AM

Hi @priyagudipa ,

 

Unfortunately, there is no resolution for that as of now as PDIs are no longer monitored by ServiceNow.

Please wait for few hours/days and then try again, if the issue still persists then go for a new PDI.
Also, consider backing up PDI for future reference: 
https://developer.servicenow.com/blog.do?p=/post/restore-pdi/

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-10-2025 08:36 AM

 Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr. Atul G. - Learn N Grow Together
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