Post Incident Report in SOW workspace.

[dolashitosh]

I have requirement of adding custom fields on the service operation workspace view. I have created custom field on PIR form(default view) and its visible on backend means native view. But when I am trying to open on service operation workspace view impersonating major incident manager it is not showing that custom field on Post Incident Report .

Is there any additional configuration we need?

[Hemanth M]

Hi @dolashitosh ,

Have you added this field to the ServiceNow Operation Workspace view?

Example :

Thank you,
Hemanth
CTA, ServiceNow MVP.