In the 'Australia' release, we can see an option "Open Usage Insights" in the Service Portal. We are planning to disable this feature for all the users except a couple of users who manages Service portal. Found one KB and followed the below steps:
- Navigate to System Properties > All Properties in your ServiceNow instance.
- Search for glide.analytics.tracking.restricted.portals.
- Enter the specific Sys IDs of the Service Portals you want to exclude, separated by commas.
- Click Save or Update.
But this disables the whole function and remove the icon from Service Portal. Is there any way, if we can only make this option available for a couple of users and hide for rest of the users?
See the screenshot below (marked in yellow) .
