reference field lookup not working in now mobile app for caller, assignedto, asssignment _grp

animesh_96
Tera Expert

hi I am working on now mobile using mobile builder , used this as mobile screen and placed in under applet launcher as you see on the left side bottom first is customized , reference field lookup not working for caller , assigned_to, assignment _grp, when i am trying to select magnifying tool it is not selecting it.

 

WhatsApp Image 2025-08-21 at 20.29.17.jpeg

 

thanks,
Animesh

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@animesh_96 

is it not working for admin as well?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

hehe, didnot try that, because i myself is admin, @Ankur Bawiskar , sharing the screenshot , let me know if any extra work is needed, just want to know whats not working here

just tried that, not working as admin too. working data type = text like short description, choices like category working , but reference field lookup doesnt

 

animesh_96_0-1755791266795.png

animesh_96_1-1755791438773.png

 

thnx 

Animesh

 

@animesh_96 

thanks, will check in my instance if I am able to try and have bandwidth

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

any luck @Ankur Bawiskar