Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

reject onboarding supplier S-2-P workspace

davidcoh
Tera Contributor

davidcoh_0-1757251241644.png

The button generates an error. I attempt to resolve it, but something prevents the completion of the process.

4 REPLIES 4

GlideFather
Tera Patron

Hi @davidcoh,

 

can you please describe step by step what happened?

 

Also, is it happening for all records or just this in particular? same for all users or just one?

Please what debugging did you do?

_____
This reply is 100 % GlideFather and 0 % AI

I'm checking for rejection in the process
I enter a new supplier for an existing name and see that the system is able to identify a duplicate of it and then I'm asked if I want to continue anyway or reject the supplier. When I click reject, it continues the flow, updates the rejection reason, but it gets stuck when it needs to change status

I've checked with several users, it always happens, and it doesn't matter which case it is. Every time I click reject, it happens.

Pradeep Thipani
Mega Sage
Mega Sage

Hi @davidcoh ,

 

You check that particular playbook and see what condition is required to reject the onboarding supplier.

 

1) Open Flow designer from left nav.

 

2) 

PradeepThipani_0-1757340358439.png

 

 

Thanks,

Pradeep

 

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Hi I did it
It works fine and passes all conditions and it just gets stuck when it needs to transfer status to rejection