servicenow service portal export csv custom

[kack l]

Hi,

In Service Portal, the CSV export uses the current list layout and outputs column names.

Is there any way to customize only the CSV export content without changing the list layout or the UI display?

Our requirement is:
- Keep the Service Portal list view unchanged
- Keep table list layout unchanged
- Only modify CSV export columns and headers

For example:
Portal list shows:
A, B, C, D

CSV export should output:
A, C only (or different order / different labels)

Is there any OOB configuration to achieve this?
Or is custom widget/script the only option?

Thanks.

[Tanushree Maiti]

Without customization , you can try this ,

https://<your instance name>.service-now.com/incident_list.do?CSV

Downloads all incidents as a CSV (comma-separated values) file.

https://<your instance name>>.service-now.com/incident_list.do?CSV&sysparm_query=sys_id%3E%3D<sys_id of record>

Downloads a specific incident as a CSV file based on the given sys_id.

https://<Your instance name>.service-now.com/incident_list.do?CSV&sysparm_order_by=sys_id

Downloads all incidents as a CSV file, sorted by sys_id.

[kack l]

Thanks for your suggestion.

However, this approach still uses the current list layout and column names.
Our requirement is to keep the list display unchanged and customize only the CSV export content.

Is there any way to customize CSV output independently from the list layout in Service Portal?