ServiceNow UI

[pansarepooj]

This is my current Service now UI i want to fix it to UI-16. How can we fix this issue?

When i am trying to create a new or existing system properties i am getting the issue - 

onSubmit script error: TypeError: Cannot read properties of null (reading 'textContent'):
function() {
     UserRolesElement.buildSelectList('sys_properties.write_roles', false);
     }

How to fix this issue?

I tried using Polaris and set the value to true so the UI gets fixed back to UI-16 but after 10-15Mins it gets back to the older version can anyone suggest some solution.

[Ehab Pilloor]

Hi @pansarepooj,

Please refer this community question and see if it works:

https://www.servicenow.com/community/servicenow-ai-platform-forum/change-ui-to-ui16/m-p/1152208

Regards,

Ehab Pilloor

[Ankur Bawiskar]

@pansarepooj 

is this for your PDI or customer instance?

Polaris/Next experience UI is now the default UI.

Did you check any UI script is causing that error?

If my response helped please mark it correct and close the thread so that it benefits future readers.