ServiceNow user not ablet to see request

[RabishK]

Hi team,

could you please help me in below issue?

A ServiceNow user not able to access request when she does click on request link then shows blank page as shown in attache screen shot.

please help as soon as posible, it's urgent.

Thank you,
Rabish Kumar

[Nilesh Pol]

Hi @RabishK 

Have you verify the ACL's?

Add the required roles to the user (sn_request_read, snc_internal).

[Ankur Bawiskar]

@RabishK 

things to check

1) the self service view has fields in it or not

2) the user doesn't have table.* READ ACL and hence fields are not visible

try to use access analyzer and see which ACL is blocking

Exploring Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RabishK]

she is not getting any link to view request if she search request by number in search box.
for your refrence i have attached screen shot.

[Ankur Bawiskar]

@RabishK 

I already informed that user doesn't satisfy table.* READ ACL

Did you debug that?

If my response helped please mark it correct and close the thread so that it benefits future readers.