ServiceNow user not ablet to see request

RabishK
Mega Contributor

‎03-20-2025 01:38 AM

Hi team,

could you please help me in below issue?

A ServiceNow user not able to access request when she does click on request link then shows blank page as shown in attache screen shot.

please help as soon as posible, it's urgent.

 

Thank you,
Rabish Kumar

Preview file
38 KB
0 Helpfuls
  • 462 Views
7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎03-20-2025 08:08 PM

@RabishK 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-20-2025 03:10 AM

Hi @RabishK 

 

Please check the ACL , the user is blocked by ACL here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls