Trigger rule

GajalakshmiM03
Mega Contributor

3 weeks ago

We have a trigger rule active and it is working. The problem is the service now is calling multiple times continuously. The team has specific escalation matrix for  every on schedule. they have weekday, weekend, business hours, out of business hours and every schedule has different escalation matrix 

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glideFather
Tera Patron

3 weeks ago

ahoy @GajalakshmiM03,

 

your description is too vague to be able helping you.

 

Could you possibly share what you did, what happened and what you expected to happen instead?

 

The more details the better the reply can be


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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