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UI Builder hanging

Admin CJ
Tera Contributor

Is UI builder under some sort of maintenance? Since yesterday, 9/17/2026, I am unable to open the module. When I click Editor as it is published, it just hangs and never appears.

3 REPLIES 3

Hemanth M
Tera Sage

Hi @Admin CJ ,

 

Looks good to me - Is your UI builder up to date? can you try updating to the latest available version (Plugins> search for UI Builder)? if this persist in your customer instance - please open a ticket with SN.

 

Hope it helps!

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Dr Atul G- LNG
Tera Patron

Hi @Admin CJ 

Please repair or update the UI Builder plugin, then try again.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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glideFather
Tera Patron

ahoy @Admin CJ,

 

is it a PDI or client's environment?

 

If a PDI, then you might try to log out, clear cache, log in and retry again.

If a client's env, you might do the same as above and eventually ask any of your colleagues to validate from their perspective. 

 

EDIT: I also don't think there could be any "global outage" of any capability such as UI Builder.. 


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