UI Builder hanging
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Is UI builder under some sort of maintenance? Since yesterday, 9/17/2026, I am unable to open the module. When I click Editor as it is published, it just hangs and never appears.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
15 hours ago
Hi @Admin CJ ,
Looks good to me - Is your UI builder up to date? can you try updating to the latest available version (Plugins> search for UI Builder)? if this persist in your customer instance - please open a ticket with SN.
Hope it helps!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
15 hours ago
Hi @Admin CJ
Please repair or update the UI Builder plugin, then try again.
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
13 hours ago - last edited 13 hours ago
ahoy @Admin CJ,
is it a PDI or client's environment?
If a PDI, then you might try to log out, clear cache, log in and retry again.
If a client's env, you might do the same as above and eventually ask any of your colleagues to validate from their perspective.
EDIT: I also don't think there could be any "global outage" of any capability such as UI Builder..
✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
