User logging through Service Portal should not see few categories in incident form.

[ShiningStar1]

Hello All,

We have got a requirement that only ITIL users will be able to see all the categories in incident form but it should be invisble for users logging through service portal. Kindly help in acheiving this.

Already wrote client script but it did not work .Any help please.

[Ankur Bawiskar]

@ShiningStar1 

so basically you are saying those catalog items should not be visible on portal for anyone even for itil users?

if yes then on those catalog items there is a field "Hide on Service Portal" make this as true

This field is not on form but from list you can set it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShiningStar1]

Hi @Ankur Bawiskar 

Thank you for your reply.

Those incident category should be visible only to ITIL users not to user logging through Service Portal. But this are incident category how do we hide on Service Portal as they are incidents raised through record producer and not through any catalog items.

[Ankur Bawiskar]

@ShiningStar1 

do this

1) create user criteria and add itil role

2) then add this user criteria in Available for related list for all those catalog items or record producers whatever you wish

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShiningStar1]

Hi @Ankur Bawiskar 

Thank you for your reply .Still it did not resolve my issue because i need to hide only 4 category for non ITIL users.