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Users are not showing in Caller field on Incident form

MdImranK
Giga Contributor

9 hours ago

On the Incident form, the users are not appearing in the Caller or Configuration Item field lookup. Could you please help check why the list is not displaying?

 

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Dr Atul G- LNG
Tera Patron

6 hours ago

Hi @MdImranK 

 

It might be a data issue. Perhaps the name of the user is missing, so it looks like you’re selecting it, but it’s not showing on the form.

Can you share a screenshot? Also, is the user active?

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