we do need major_incident_manager should be able to close major incidents in servicenow

Ashok
Tera Contributor

‎12-12-2024 06:40 AM

Hi,

Major incidents can't auto-close in serviceNow and but we do need major_incident_manager and admin roles to be able to manually set the state to close. Please suggest how to achieve for this requirements.

 

Thanks.

Ashok

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Bhavya11
Kilo Patron

‎12-12-2024 09:32 PM

hi @ Ashok ,

 

Please refer this KB

 

 

Thnaks,

BK

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-12-2024 10:20 PM

Hi @ Ashok 

 

That is right way, MI never get auto closed, a user need to do close those manually. you can refer the 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779298

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