when i add approval in incident in servicenow then it shows a approval in navbar in portal otherwise

David0012 · ‎03-12-2025

when i add approval in incident in servicenow then it shows a approval in navbar in portal otherwise it wont appears in the portal.

Dr Atul G- LNG · ‎03-12-2025

Hi @David0012

Approval in Incident 🙄, what is your use case, friend. I have never seen an incident that needed approval.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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David0012 · ‎03-13-2025

Dr Atul G- LNG · ‎03-13-2025

Hi @David0012

Are you checking the same instance? Are these related lists is same or referring to other tables?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎03-12-2025

@David0012

Incidents are not meant to have any approvals.

What's your business requirement here? please share some details and screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader