when i add approval in incident in servicenow then it shows a approval in navbar in portal otherwise

David0012
Tera Contributor

‎03-12-2025 10:36 AM

when i add approval in incident in servicenow then it shows a approval in navbar in portal otherwise it wont appears in the portal. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 03:06 PM

Hi @David0012 

 

Approval in Incident 🙄, what is your use case, friend. I have never seen an incident that needed approval.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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David0012
Tera Contributor
In response to Dr Atul G- LNG

‎03-13-2025 10:35 AM

no approval in the bar .pngin related tables.pngadd approvers in it.pngnow in navbaar.png

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to David0012

‎03-13-2025 11:15 PM

Hi @David0012 

 

Are you checking the same instance? Are these related lists is same or referring to other tables?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-12-2025 08:20 PM

@David0012 

Incidents are not meant to have any approvals.

What's your business requirement here? please share some details and screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader