while i take export in a list in servicenow. but count is different

[KARTHICK5]

Hi Team,

   Any one know, while i take export as excel in a list in servicenow. but count is different when exported data of excel file and table list. 

[GlideFather]

ahoy @KARTHICK5,

what volumes are we talking about? I remember there were some limitations (e.g. 20-30 K or something) and what's the difference between the two?

[Tanushree Maiti]

Hi @KARTHICK5 

There could be several reasons 

• Your slow Internet connection ( I faced the same issue for it )
• Check what export limit has been defined in import export  system properties in your instance
• If certain ACLs restrict background processing or dictate that records require specific session criteria, those records will be excluded from the export
• When viewing a list in your browser, your live session evaluates row-level security. However, ServiceNow handles large list exports in a background thread without your active session data
• Getting different number of records in Service-Now and the Exported Excel for the same table 
•  

[Ankur Bawiskar]

@KARTHICK5 

did you check if any query BR is restricting the records?

Any export limit is reached? see the properties

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ehab Pilloor]

Hi @KARTHICK5,

Exporting data is based on the query on the list. Check your query, access to records.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor