One of the most important shifts in navigating the ServiceNow ecosystem is realizing that no single person is meant to do everything. This week, we’re focusing on understanding how roles interact across the ecosystem to build clarity around collaboration, expectations, and growth.
The platform spans multiple products, capabilities, and specializations. Admins, developers, architects, business analysts, platform owners, and others all contribute differently. The work becomes much clearer when you understand who is responsible for what and where those boundaries exist.
A helpful starting point is @Uncle Rob 's article, Beginner’s Guide to Understanding ServiceNow Job Roles, a library of insightful podcasts outlining common ServiceNow roles and what their work usually entails.
If your understanding of your role has evolved over time, or if you’ve had to clarify boundaries of your function on a project, feel free to share your experience. Clarity around responsibilities often makes for smoother collaboration and stronger outcomes.
