How To: Right Click : Assign to me : change assignment group

Netjunkie · ‎05-22-2014

Hello Community,

I love using the Right Click - Assign to me : function
Although what I do not like is that it does not adjust the Assignment Group while assigning the incident to me.

I am curious if this can be completed with some back end scripting on the action?

Example is a ticket assigned to say group - IT Finance / EndUser1 that I want to change to IT Tech Support / Me

Thank you for your time,

Mike Valenzuela
Coherent Inc
408/764-4334

solutioningnow · ‎05-22-2014

Greetings,

We were also having the same requirement in the past for one of the customer. For that what we did is added "Default Assignment Group" field to the User record. Since the user may belongs to multiple group. and updated the UI Action to set Assignment Group with Default Assignment group of Logged-in user.

I am also attaching the update set of the same. You can modify the action as per your requirements.

Please mark answer as correct if it was really helpful!!

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

View solution in original post

solutioningnow · ‎05-22-2014