NorCal SNUG members...
Join me! I'll be speaking on a panel of leaders in AI and IT support about the implications of AI-driven automation on IT people, processes, and tools.
Topics we'll address:
- How will we be impacted when virtual agents replace the traditional service desk?
- What can and should be automated? What can't or shouldn't be?
- What are the cultural impediments to bot adoption in IT?
- Are there cultural, gender, or language barriers?
- What are the security and privacy implications?
The discussion will be moderated by the excellent Kate Leggett, distinguished analyst from Forrester Research.
The event is at Pivotal Labs in San Francisco at 6:00 PM on Wednesday, November 30 and is sponsored the The Hive Think Tank. It's free to attend but space is limited and there will be a wait list. RSVP here.
Hope to see you there!
-Dan Turchin, co-founder and Chief Product Officer of Neva (former ServiceNow employee, current ServiceNow fanboy)
