Toggle template bar - change order/sequence of templates

[Arnab Karak]

When people turn on the toggle template bar ,it shows at the bottom and when we have lots of templates, is there anyway we can change the order of them so we can put our most used first in the list, so that we don't have to keep clicking the dots to get to the rest which are not showing up on the bar?

[Deepak Kumar5]

Template bar show list of template ordered by name ( OOB UI Macro - template_context).

It check the access of user on templates in "sys_template" table and then display list ordered by name.

To modify the order, First you have to get the most used template by putting any counter to calculate the no. of ticket submitted using template and then use that counter to order the list.

[martinreime_sop]

Modifying the order in template_context doesn't seem to do anything. I've tried sorting by short_description instead, and even just switching to orderByDesc, but nothing seems to affect the order seen on the template bar.

Has anyone been able to make this work?

Thanks,

Martin

[Bryan Tay3]

hi Arnab,

something that is useful for this thread.

Template Toolbar - Incident - Jakarta

cheers.