Approval options are not appearing on the My Tasks ESC portal page

developerza
Tera Contributor

3 weeks ago

Good morning community, 

I have approval_user's who are not seeing details or approval options on the ESC My Tasks page. They see the items, but no details. Instance version is Zurich Patch 12.
This is a picture taken on my admin profile with approval_user added:

developerza_0-1791208992309.png

Please see below the configurations:

developerza_1-1791209033614.png

 

developerza_2-1791209054788.png

developerza_3-1791209076653.png


No user is able to see any details, or options to approve or reject from the ESC portal. This is a nearly new and untouched instance. GRC has been utilized for a couple of years, but nothing beyond that.

Thank you for any and all help!

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Vishal Jaswal
Tera Sage

3 weeks ago

Hello @developerza 

Please add details as well as some notes in the RITM to find out they are being populated in the details or activity tab. If they are not, then find out the same in your PDI and if it works OOB in PDI then raise HI case for ServiceNow as maybe your instance is missing patch or fix.


Hope that helps!
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