Visio Stencils - ServiceNow
Does anybody have a download of these ServiceNow Visio Stencils? I have seen them before but can't find them now. Thanks in advance.
Forum Posts
Is there a way to redirect record producers to a summary page showing few incident details?
When a record producer is submitted, it is showing a ticket (incident form) page. Is there a way to show a summary instead of ticket? Or any other suggestion? I created a page route map for Catalog forms. Order from (sc_request) Route to (order_statu...
Guided Tours
Hi All, I am trying to create a guided tour on the new employee center, specifically for the mega menu.My tour is set up as following:1. Introduction2. Step 1: The callout is on the "IT Menu".3. Step 2: is a callout on one of the category in the mega...
How generate Api key for integrate Pinoche.ai (Dashboard)
Hello from pinochle.ai, I need a Servicenow API key to be able to integrate the two.Pinochle needs to extract information from the "cmdb" in Servicenow Does anyone know how I can generate an API key to connect the two?I have searched several sites bu...
Can we have a side widget displaying KBs from the same topic as the article we are viewing ?
Hi All, In out ESC portal we presently have it set up so that when we are consulting a KB article, we have side widget displaying recent KBs and most popular KBs.Can we replace these with suggested KBs from the same topic as the one we are consulting...
catalouge items
Hello Team,There is one item called modify catalouge item under that one varible is there to chooce catalouge item from reffreing to catalouge item table.For specific 3 user having same role as others but not able to scearch that item in the varible ...
Resolved! Changing Technology Services drop down text color to white in ESC portal
HI Team,I am trying to modify the "Technology services" dropdown items text color to white, any one suggest where i can navigate for this change
Widget "My Requests" is not redirecting to the form level when we click on REQ from portal.
We are using OOB "My Requests" Widget on the Employee Portal Which is working as expected when we click on the incident record which eventually redirects to the form, However when we click on the request record it does not redirect to the form. Pleas...
Indicator source and indicator values are mismatching
In Performance Analytics, I have created one indicator and pass one indicator source to that indicator I have pass facts table as Catalog Item [sc_cat_item] and applied filter condition as Active is true in Indicator source total I got 145 records wi...
Resolved! Issues with Adding Non-Taxonomy Menu Items and Custom Taxonomy in Employee Service Center on Xanadu
Description of Issue:Hello Support Team,I'm encountering issues with our ServiceNow instance, specifically within the Employee Service Center on the Xanadu version. The problems are as follows:Adding Non-Taxonomy Menu Items:Issue Summary: Despite fol...
ordering in service portal suggestion
How to order the suggestions when typing a word in the search in the service portal, for example, the suggestions appear in the following order, catalog item and knowledge base.
Resolved! itsm
Hi All,I have a field for frequency in catalog item to update it in Custom Table.This field should be 234.234 format. how can i restrict it in Client Script. Below is my Client Script.function onChange(control, oldValue, newValue, isLoading) { if (...
Activity Set in Progress
Hi All/ @Sandeep Rajput,I want to use Activity Set in Progress for restriction of triggering of the activity set.Could you please explain how this is working in the activity set level in HR Life cycle ?
Resolved! Displaying user name next to the avatar icon
Hello everyone, I am having trouble displaying the user name next to the avatar icon in employee center, in the case of Service Portal this is OOTB, is there any way to replicate in employee center? (Service Portal) (Employee Center) Thanks in adva...
