Zoom navigation employee center
Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.
Forum Posts
How to display a Contact Us page with an input form in ESC?
I would like to create a "Contact Us" page within the Employee Center (ESC) that displays both an input form and FAQs.However, I'm not sure how to display the inquiry form on the page.Could anyone guide me on how to do this?For the inquiry form itsel...
Parameters of Widget in Tab Configuration (Ticket Configuration) is overwritten
Hi experts, I have a problem when configure Ticket Configuration.My Ticket Configuration is on table "sc_req_item".Then, I have create record in Tab Configuration:- Type = Custom- Widget = Data table (OOTB widget)- Widget parameters: table = sc_taskH...
Best way to display applications on a unified portal
We currently have unified portal for our HR and Digital Technology (DT) functions and on our homepage have Quick Links to various key applications. We have 2 areas we'd like to improve for our colleagues:1. There are around 14 that we display in tile...
Employee Center Pro – Unable to See Profile/Banner Image Edit Option (Camera Icon)
Hi Team, I am currently working on Employee Center Pro (ESC Pro) and trying to update the profile picture and banner image from the Employee Profile page.As per the documentation, there should be a camera/pencil icon available on the profile/banner i...
Resolved! Button created via standard ticket configuration not visible for customers on the business portal
Hi all, I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case). I have created a new button that manag...
My Items Widget Employee Center
Hi Team,Can we customize My Items widget to show it as tabs and card view.not only primary activity but I would like to have card view for secondary activities as well.
Moveworks webchat icon is not displaying on the esc portal
I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F...
Outbout email
Hi,How can I write an ATF script to validate outbound email and determine whether a specific record was triggered? I tried all the options, but no luck.I enteredAn error message is : Could not find email matching conditions: could anyone help me? whe...
Add a text to the Employee center Header
Here is how you can add text via CSS to the header without modifying the widget: Add and tweak to your needs this CSS to your sp_theme: // JP Custom header text .navbar-brand{ display: flex; align-items: center; } .navbar-brand img{ // fi...
Resolved! Moving Beyond ITSM: Why Agentic AI is the Game Changer for HRSD
Jumping into the ongoing discussions around Agentic AI and Now Assist in the community — really interesting to see how this space is evolving.From a ServiceNow Employee Workflow (HRSD) perspective, the real opportunity seems to be in enabling non-dev...
'Contact to help us' - Footer coming on Employee center portal page
Hi All,Can you please help me understand why 'Contact to help us' widget is appearing? Is it appearing due to any patch or any specific plugin? Thanks.
Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience
Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...
How to display RITMs while using Enhanced Requests Experience?
Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...
Video Widget for Knowledge Articles?
If I have a large number of knowledge articles in a knowledge base, is there a way to put individual video widgets on specific articles? Like if I wanted a video widget here on this KA - could I have a specific video on this one, but on a different ...
