Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...
Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...
If I have a large number of knowledge articles in a knowledge base, is there a way to put individual video widgets on specific articles? Like if I wanted a video widget here on this KA - could I have a specific video on this one, but on a different ...
Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...
SpoilerServiceNow Otto is the biggest shift in how AI is delivered across the platform. Here's a breakdown of how Moveworks is embedded, what each tier actually unlocks, and what this means for how partners sell and customers commit.ServiceNow Otto...
Hi Everyone, I am encountering an issue with the redirection of searched RITMs on the Employee Service Center. When I enter an RITM number and view the results, clicking on the record redirects me to the backend. Could you please confirm if this is t...
Hi guys, I am currently trying to configure navigation bar for employee center homepage. So the problem I had here is , there is only 'Technology Services' is being display, well i expect there also will be both of 'Human Resources' and 'Risk and Com...
Hi Team,Why oob breadcrumbs widget is working correctly on topic page, but when opening the catalog item it is showing the catalog way?how to resolve it
Background: We launched the employee center in prod 6 months ago with an implementation partner. We have the following taxonomy topics configured in our production instance.In Prod, the menu does not display the three topics suffixed in “MTM Page”. T...
I'm having weird issue with cloned widget on EC Pro Yokohama.I'm using the Dev instance I got from developers.servicenow.com. Here are the steps I went through:Cloned OOB Header widget from Service Portal > Headers & Footers, under same application s...
Hi Team,I'm configuring HRSD module, can you please let us know how to bring HR services present in platform to ESC, I couldn't even see service catalog in my ESC. Please assist with steps. When I opening my PDI and looking for ESC Human Resourse ht...
I want my custom topics to be visible in Employee center portal just like "Hardware" is visible. How Hardware is visible - I have created a custom topic Hardware1 I have added "active" child topics and active "connected content" to it as well I...
SpoilerQ: "Does ServiceNow AI come included in what I already have, or do I need to pay extra?"Short answer — it depends on what you need. But let me walk you through it with examples.Q: "Does ServiceNow AI come included in what I already have, or d...
Hi All, I recently went through the latest updates and documentation related to ServiceNow OTTO introduced during Knowledge 2026, and I found the platform capabilities extremely interesting from both an end-user and implementation perspective. Based ...
Dear Experts, I am wondering how to hide Works with ServiceNow text below profile icon as a drop down list.Refer screenshot for reference.Appreciate your response.
