I've a simple flow that trigger when a specific catalog item requested the flow ask for approval and I approve it but it stuck in this stage when i go to the execution i found it's waiting for this action to be done it was working fine and i didn't t...
Hello All,We have set up a MS dynamic integration recently. It was working fine. We used the admin credential for getting the token. Recently, the user who put the admin credential to get the token. He changed his credential and after that our SN int...
Hi All, We are implementing employee center.As a part of it we created the topics and added the catalog/ knowledge category to topics using connected category option "m2m_connected_category". In dev once we add the catalog/ knowledge category the cor...
Hello All, In our Business we are trying to remove the action of printing a document for user to sign and receive the equipment ( Laptops, Headsets, Mouse,.. Desktop etc). For that my first thought was to still use Flow Designer to add one more actio...
Hi Team, while searching with keyword in portal, it shows catalog item count as 1.But no records are visible.
Hi, I want to enabled the advanced portal navigation menu in our instance but not sure what scope to create the record in. We have Employee Centre Pro. I was not involved in setting up our portal so coming at this new. Do I create the update set i...
Hello experts, @Ankur Bawiskar @Mark Roethof Added User criteria for quick link. But its not getting captured in update set. User criteria is working fine in DEV.Usually its getting related data in sn_ex_sp_quick_link_user_criteria_mtom. But its no...
I am trying to change the Employee Centre so that the Navbar background colour and text colour is different to the sub nav=-bar background colour and text colour. I only seem to be able to do this in CSS in the theme by using the standard CSS but th...
Hi All, I need a help on this.I want to implement this below message in virtual agent.No Default (OOTB Option "Anything Else Topic" displayed)Asks users if they want to continue the conversation with another request. Any help would be appreciated.Th...
We have a huge list of Business Services showing up in the Employee Center - System Status portal page. I wanted to break it down with pagination. Is there any OOB that I can use for this? and need steps to add pagination for this page. Thanks.
Hello All,I have a requirement to ensure that the OOTB portal anlaytics for ESC homepage and other pages like request, incidents, etc all match the data in the main system (per day)*NOTE that we could check user experience analytics also https://docs...
Hello experts, By default, My items widget show logged in user's tasks, request and surveys. But I have a requirement that to add more item to this widget such as logged in user's assignment group tasks etc... When I look at widget's script, I still ...
Hi,Please tell me how to change the white border in the upper left corner of the ESC to another color.Thanks.
Hey, I was wondering, if i have a section in a view with some fields, and all of the fields are empty, does Servicenow show this section? If servicenow doesnt show the section (if all information is empty) is there a configuration how to change this?...
At the moment, I'm using the following out of the box widget 'My Active Items' on the employee centre portal: However, there are certain options on this widget that we don't want to show as they are irrelevant on the employee centre portal. We're loo...
