Chat icon placement
The chat icon is showing perfectly at bottom right corner in one instance but in other instances, it is showing slightly above. How to fix this? Please help. Instance 1: Instance 2&3:
Forum Posts
Resolved! Employee Center comments updating work notes and not additional comments
Right now, when I attempt to add a comment to a ticket in Employee Center, it shows up as a Work note. We have two asks for this.1) Comments made from the Employee Center should be done as an Additional Comment, not a work note.2) Work notes should ...
I want to narrow the width above ”How can we help？.
Hi,I want to narrow the width above ”How can we help？.How do I do this?Thanks.
employee center portal
I have a requirement about the employee center portal to configure the "My active item" list view like same as attached image below So what we want do to achieves for this view please suggest
Resolved! Taking Assessments under Employee Center UI
We have just put in Demand Management in the client's instance of ServiceNow. We also have Employee Center installed on the client instance. What we are looking for is a way to display the assessment while in the Employee Center, as stakeholders wi...
4 level menu add additional category
Hi!Im testing PDI the new 4 level menu, but somehow cannot add additional category next to Technology services. I have went to Taxonomy, cloned the employee taxonomy. Then added new topic which is parent and have child items under it with catalog ite...
I want to delete the "- Home Page" part of "Employee Center - Home Page". How do you do this?
Hi,I want to delete the "- Home Page" part of "Employee Center - Home Page".How do you do this?Thanks.
Widget "Your Favorites" change Title
Hi @all, Unfortunately, "my Favorites" widget only shows the short description instead of the name or title of the request.Any suggestions or tips? Thanks the highlighted titles are actually only my short description
Resolved! Portal Browse Taxonomy widget - Issue: Catalog Link to Order Guide is linking to Catalog Item
Dear all,anyone use the Portal Browse Taxonomy widget, and also face this issue?The list of Catalog Items rendered does NOT differentiate between Catalog Item vs Order Guide.For the Order Guide, the link still points to: https://?????.com/esc?id=sc_c...
Approvals Table: Additional condition on to-dos config filter condition record
Hello there!Need your input on a requirement mentioned below. Please go through it and let me know if you have an idea to achieve it. Thank you in advance!!Whenever a user who is trying to lookup their approvals on ESC Portal, Can we narrow it down t...
Not able to see the Approve reject button on the My task page on the portal for HR case Approvals.
Hi, I'm facing an issue with the "My Task" page on the portal where the "Approve/Reject" button is missing for HR case approvals. I've thoroughly reviewed all ACLs, widgets, and RCA, All the widgets are same as OOTB, with no custom RCA created. Addit...
Resolved! Additional Comments in Activity tab
Hi, under 'My Requests' > 'Activity' tab the 'additional comments' displays for an RITM. Does anyone know where this is configured and if it is possible to display the 'additional comments' displayed on a SCTASK. Many thanksMax
How to change the message when changing the language?
Hi guys, I am asking for your help. I am using the English language at the Employee center to Approve the request and it shows the message like the image below Now, when I change the language to Japanese, it still displays the message in English. My ...
enabled content engagement but not showing on Ec pro portal
I’ve enabled content engagement, but it’s not appearing on the EC Pro portal. Can you assist me with this?
Resolved! Email Notification
Hi AllI need a application by using creator studio which have to get the email notification after the approvals.
