User Activity
08-10-2025
A colleague recently asked me a question that many ServiceNow practitioners' encounter: “Where do I start when mapping services aligned to the Common Service Data Model (CSDM)?” My first question was to clarify, did they mean mapping Business, Techni...
Your ServiceNow instance name represents the identity of your organisation and the purpose of the instance. However, over time organisations change, they grow, merge with others, or split apart. That ServiceNow instance name may no longer represent t...
05-26-2025
Customization, Advanced Configuration, and Technical Debt are just some of terms used to describe modifications within a ServiceNow environment, each with varying definitions. Despite the differing terminology, it is rare to encounter a truly out-of-...
03-13-2023
In order to align with the corporate style guide and to make the system more user friendly, I have a requirement to increase the font size across the entire platform. We have been able to set this in email templates, but we now need to do it holistic...
02-20-2023
We have a requirement to roll back to a previous activity set under certain conditions. However, I am not able to find anything on how to do this. The Rescind functionality appears to be only for cancelling the entire lifecycle and backing out activi...
