Report to show to show total count of comments in a ticket
Hi All, I need to create a report to show total count of additional comments for each ticket seperately. Please help on this on priority. Regards,Joyal Robert
Forum Posts
What "widget parameters" needed to make "hrm_todos_page" page show the approval source record form?
What "widget parameters" needed to make "hrm_todos_page" page of Employee Center show the approval source record form?I added a "Task Configuration" under the OOTB "To-dos Configuration" (Approvals).Also, under the "Task Configuration" I created, I a...
Clear values based on the option selection changes
Hi All, having a requirement that, we have a catalog form with the variable date range field type of multiple choice 1 day, 1 week, 1 month, i.e,based on the option selection two fields will get populated start date and end date. when ever the opti...
Resolved! CAD
Which of the following statements must evaluate to true to grant a user access to application table's record? (Choose three.) A. Conditions configured in the access controls must evaluate to true B. Scripts configured in the access control must evalu...
Can a Service Portal Announcement include a link to another Portal?
Can a Service Portal Announcement contain a link to another portal? We are migrating to Employee Center. We would like some of our old legacy portals to have an announcement redirecting to the new EC portal. But we would also like the new EC portal t...
Resolved! Export all tickets under my request in employee center page
Hi,I want to export all tickets under my requests page in employee center portal.Is there any way?
Resolved! Is it hard to find a ServiceNow Developer that is also a great ServiceNow UX Designer?
Has anyone had any luck with finding someone who is both a ServiceNow Developer & a great ServiceNow UX Designer? Thanks.
Resolved! How to remove "Request password reset" link from "Get support" menu available in ESC Portal
I want to know how to remove one of the link "Request Password reset" which pops up on click of "Get support" menu in ESC Portal Homepage. Please refer the screenshots below and it's OOB : @Ankur Bawiskar Any idea on this part? Thanks,Balaraju
how do we get table information
Hi Team, how do we get the table information, what is the use of table, for example we all know incident table can be used whenever the un planned interruption happens on service, we can create incident, like wise how do we know about the informatio...
Date population based on the end date
Need suggestion on one script, Based on the option selection need to set the end date from the start date. Choices - 1 day, 1 week, 1 month. if 1 week is selected, then based on the start date need to set the date in the end date field. tried the be...
Bases on choice selection need to set the end date field
Hi All, Having a requirement, On a catalog form we have a fields called date range(choices field)and Start date and end date fields. In the date range field we have choices like 1 day, 1 month and 3 months if the choice 1 day is selected then from ...
BR causing the Performance issue for specific users
Hi, We have a before BR which is causing performance issue for the users of that group. The users are facing larger response time to perform the below operations.Performance issue for the operations: 1. To open list of Ritm's in backend2. To open My ...
Additional Record details on Approval Request in Employee Center
Hello together, I am currently having some issues with setting up an approval request on the employee center.If I call the "Ask for Approval" Action out of an Workflow, everything is working fine so far. The requested person(s) receive the task in em...
VTB
How to create VTB rename the first two lanes in progress and on hold.
Resolved! Why does User Criteria not restrict access to catalog items?
I have a catalog item which is "Available For" four different User Criteria. Impersonating as a test user without any of these User Criteria, I can still find and use the Catalog Item in the service portal. If I add the test user's User Criteria to t...
