On the ESC portal when there is no search result returned it is showing message "Try entering shorter phrases, or using different words in your query. For example, try "vacation days" instead of "how many days vacation." . I'd like to change the mess...
HiI got one requirement to combine Request something and Get help and rename that (Request) how to configure this.@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
How can I display these 3 record producers on my technical service catalog?I have already check taxonomy and it all set, but they will not display as intended.
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents? We need to allow customers to reopen or close an Incident ticket in 'Resol...
Hi Guys, Is there a way to turn off the announcement regarding Employee Center that is showing across the portal? Thank you in advance. Regards, Jocelyn
For employee center 'How can we help?' is not showing any suggestion after entering the keywords.
I want to set the Checkbox Default value for one Catalog item as False, how can i do this?.Thanks
Hello ServiceNow Community,I am currently working on customizing the Employee Center portal in ServiceNow and I have run into an issue with resizing the images for catalog items. The default size is too large for our layout, and I would like to reduc...
Is there an ability to rate a catalog request similar to Knowledge Article? If the rate is three stars or lower, the user is prompted to provide feedback.
Hello all, I am aware that in EC (HR module) it is possible to add the watchlist field to the ticket page (see below screenshot). Do you know if there is any way to do it in the regular EC, without the HR module?Un saludo,Pablo EspinarHolcim ServiceN...
I have a requirement to not allow a submitter of a catalog item to select themselves as approver in a variety of forms(all utilizing the same variable set with the Approver reference field). My thought was to use a reference qualifier but it doens't ...
This is the correct answer BRWHEN: BeforeInsert/ update (function executeRule(current, previous /*null when async*/ ) { if (current.caller_id.vip == true) {//get the value of the caller Id gs.addInfoMessage('CALLER is VIP');// show infom...
In my project I have a main employee center which can be use by all user but now the requirement is that the main employee center should be separated and When ever any user from other business unit go to employee center portal they can see employee c...
The todo's Count shows 6, but active tasks are 5.Already checked this article Not all the expected To-dos are listed in the 'Open' or 'Completed' tabs on the 'My To-dos' page on Employee Service Center - Support and Troubleshooting (servicenow.com) b...
