How to configure the Survey notification
how to set the user to route to the submit the survey in the employee center through the email notification for the end user.
Forum Posts
Resolved! Unhandled exception in GlideAjax. Cannot read properties of null (reading 'length') in stage Env
There is on change Catalog client script which will trigger when the request type field is changed. This client script will internally call script include.While performing on change action ESC form I'm getting console error called (Only in STAGE envi...
Populate Approval History in work notes
Hi AllRequirement in the change record if any comments updated it has to update in approval record comments it has been achieved but I have to display approval history or if any changes happen in the change record however it will update in change wor...
Data employee center
I deleted the base data on my personal instance in the employee center while trying to redo the categories, now i am trying to reload the base data but with no success. do you have any suggestions?
Resolved! Page id=form
Hi experts,Our catalog search results in the portal when opened displayed the page Id=form instead of id=sc_cat_item.Why is this behavior and how can I fix this? TIA
Resolved! My Welcome message is not showing on my Mobile view
Hi I am trying to customize my EC portal, but when i look it up on my mobile view the welcome message is not showing neither the image I have on the desktop view, could you help me please?Mobile viewDesktop view
Close notes in request summary
Hello I would like to add "Close notes" field on this section, after the information displayed, when it has something written in it (request) I have been through "my requests" widget, service portal configuration pages, instances, and so on, but cou...
Issue with Dynamic Reference Fields in Catalog Item
Dear ServiceNow Community,I am facing an issue with visualizing the following hierarchy in a Catalog Item, where all fields are reference fields:User selects LocationThen BuildingThen FloorFinally RoomThe hierarchy is structured as follows:Room depen...
Employee Center Portal - Taxonmy and Menu
(IT9It is Possible to Add Taxonmy like (IT, Risk and Compliance, org Chart ) to the main menu near to MY task , My request etc. as attached Image, Main menu is in first line and taxonmy is in second line..it is possible to make alltogether in one lin...
Add Knowledge Base in the filter option on the ESC Portal
How an achive to add Knowledge Bases as the filter option and the knowledge Bases as drop down on the filter on the ESC Service portal.
ESC: Service Status and Service Status Updates
I need to be able to enable users to easily see the Services and subscribe to notifications for those Services if they are affected by Incidents, Problems or Changes. It appears that the Service Status and Service Status Updates widgets would solve t...
Need to create a seperate portal like ESC for Non-IT catalogs
We as ServiceNow platform partner have delivered ITSM solution for the customer and deployed IT catalogues. Now, customer is looking for a new employee centre portal separate from the existing one. They want the existing portal to cater only to the I...
Search Knowledge button on UI form
How can I make the 'Search Knowledge' button next to the Short Description field larger? More prominent.
Customizing Search Result Grouping in AI Search to Differentiate Between Catalog Items and Knowledge
I am looking to customize the AI Search setup & in particular Typeahead search widget-search dropdown results to differentiate between various search sources, such as catalog items and knowledge-base articles (Inspired by the "Customized Search" scre...
