Resolved! How to change the size of the "search" text in the searchbar
Hello,How to change the size of the "Search" text in the search bar. I have highlighted in the image with yellow color
Forum Posts
Employee Center Footer: changing placement of Organization Content
Hello On the Employee Center Footer record, we want to change the placement of certain items.Specifically, the Logo and the Organization Content is on the far left of the Footer, with the content below the Logo. Due to the size of the logo, we want ...
Employee Center Mega Menu, Taxonomy, Curated Experiences not working
Hi everyone, hoping someone can help me...We are about to implement Employee Center at my organization and I wanted to experiment with it a bit in my PDI. Initially, I installed the pro plugin and played around with the mega menu and topic pages (whi...
How to Add a customised Standard Ticket Conversations to a customised Standard Ticket Tab
Hi All, The Ticket Configuration for incident can only have 1 entry for activity. I am trying to add a customised Standard Ticket Conversations widget to a customised Standard Ticket Tab widget but I always see 2 entries for Activity <sp-widget wid...
How to configure sla breach notifications based on condition
How to configure sla breach notifications based on below conditions:Please suggest any one have idea for this.I have tried OOB notifications but not working properly.SLA breached ParmWhen Response/Resolution SLA breaches/cross more than 100%Resolutio...
Password reset via Servicenow now mobile
password reset via virtual agent should be possible using the now mobile app,should be possible via now mobile appthe EU must be able to reset their password via email authentication, QnA, and SMS verification using the now mobile app.
Field level ACL is not working in Service Portal
Hello, We are having issues with ACL in service portal. There is a ACL on field 'Issue' on knowledge Article table. It is a read ACL which gives access to users with 'itil' role. When a user without itil role views the article in service portal or in...
Hide Rich text label
How to hide Rich text label based on field selection.If one field is selected from the select box then rich text label variable should not be displayed, if another is selected from the select box then it should be displayed. Please help me on this.Th...
Virtual Agent Chat - to disable text chat and enforce selection of options
HI All , Got the requirement to disable the chat text option to type and enforce on selection of topics provided once the greetings message is provided by Virtual agent .In below screenshot topics to select is provided in the greetings message after...
Resolved! Employee center- Instance Name
Hi,I'm currently taking the emloyee center course: I would like to install Employee Center Pro, and I'm asked for the instance name. How can I obtain it, please?thank you
How to override IncidentUtils script Include
Good Afternoon All, I have a requirement where I need to only allow users with the major incident management role to be able to close an incident in the esc portal. I can see that this is controlled within the IncidentUtils script include and Incide...
How to delete retired content from content library
We are using EC Pro portal and configured content like Rich content,banner which display on portal.There is not delete option to delete the content even after making inactive.Is its OOTB behavior.
Resolved! Is there a job that removes the Manager Hub user role if someone is no longer a manager?
The Manager Hub user role gets assigned through the following scheduled job: Add Manager Hub user role The role assigned is: sn_mh.manager_hub_user If someone is no longer a manager, how does the role get removed?
Resolved! Can we change the color for header in employee service center (/esc)
Is it possible to change the color for header ?
Change attachment name by Business Rule
When a new record is added to the sys_attachment table, I want to upload this attachment to the AWS cloud, but I want to change the name of this attachment (add the time stamp) before uploading. What should I do? Thanks in advance!
