Hi all, Currently checking possibilities to implement breadcrumb navigation for all catalog items in employee center.Breadcrumb navigation partly exists but it disappears when catalog item(form) is opened. When form is opened breadcrumbs disappears a...
Hi All, Having a requirement, that when the request is submitted it goes for an approval. we have three stages of Approved, Awaiting info, Rejected. If the First level of approval is a group approval. having two persons are the approvers. If any one...
Hello,I built a report that I want to share to a specific group of users that do not have admin access (think managers and personnel specialists who do not have access to the agent workspace). I believe there is a way to share through service portal>...
Recently updated the Content Publishing to 31.0.3 and Employee Center Pro to 30.0.4.It was recognized that in the release notes of Content Publishing, the following line exists:ServiceNow StoreFixedWhen you copy-paste text to the Rich Content Editor ...
Hello,How to change the size of the "Search" text in the search bar. I have highlighted in the image with yellow color
Hello On the Employee Center Footer record, we want to change the placement of certain items.Specifically, the Logo and the Organization Content is on the far left of the Footer, with the content below the Logo. Due to the size of the logo, we want ...
Hi everyone, hoping someone can help me...We are about to implement Employee Center at my organization and I wanted to experiment with it a bit in my PDI. Initially, I installed the pro plugin and played around with the mega menu and topic pages (whi...
Hi All, The Ticket Configuration for incident can only have 1 entry for activity. I am trying to add a customised Standard Ticket Conversations widget to a customised Standard Ticket Tab widget but I always see 2 entries for Activity <sp-widget wid...
How to configure sla breach notifications based on below conditions:Please suggest any one have idea for this.I have tried OOB notifications but not working properly.SLA breached ParmWhen Response/Resolution SLA breaches/cross more than 100%Resolutio...
password reset via virtual agent should be possible using the now mobile app,should be possible via now mobile appthe EU must be able to reset their password via email authentication, QnA, and SMS verification using the now mobile app.
Hello, We are having issues with ACL in service portal. There is a ACL on field 'Issue' on knowledge Article table. It is a read ACL which gives access to users with 'itil' role. When a user without itil role views the article in service portal or in...
How to hide Rich text label based on field selection.If one field is selected from the select box then rich text label variable should not be displayed, if another is selected from the select box then it should be displayed. Please help me on this.Th...
HI All , Got the requirement to disable the chat text option to type and enforce on selection of topics provided once the greetings message is provided by Virtual agent .In below screenshot topics to select is provided in the greetings message after...
Hi,I'm currently taking the emloyee center course: I would like to install Employee Center Pro, and I'm asked for the instance name. How can I obtain it, please?thank you
Good Afternoon All, I have a requirement where I need to only allow users with the major incident management role to be able to close an incident in the esc portal. I can see that this is controlled within the IncidentUtils script include and Incide...