Hi, My customer has two taxonomies. One used in the now mobile app and one used in employee center.The mobile taxonomy is a clone of the ec taxonomy and was not changed yet. On desktop the parent topics show the connected content of their child topic...
Hi Team, By default the employee profile displays 6 Overview sections in the employee center. As we have created new Overview and added the overview section fields, its not showing on the employee profile in the employee center portal.Image 1: The Ex...
Is it better to modify the existing EC theme if we are just changing the colour of a few things? Or is it better to do an insert and stay on the EC theme and modify the new record? I notice though with this option things look weird in Employee Center...
How to enable breadcrumb path when any keyword is searched on ESC Portal?
Hello, good day,We recently implemented the NICE CXone application into our instance. The application also has a chat URL that persons can chat with, and an agent will answer. Can I drop that chat URL into the chatbot on the service portal or redirec...
Hi all, I need your help on 2 topics: 1. How can I change the Employee Center (Portal) custom configuration (theme) to one of the predefined themes?(A 3-rd party company has done the current Employee Center design configuration and we want to switch ...
Hi I have installed the User Registration Request [com.snc.user_registration] plugin as mentioned here: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_UserRegistration.html But i do...
I'm trying to figure out how to add work notes in the activity field when a catalog task has been started from a work flow and assigned to a different assignment group
Hello, I just want to understand, is adding newly created catalog to taxonomy is a manual process or it will be automatically populated based on category specified in catalogs.
I'm a fairly new CSA and the new guy who got tapped for Portals and Widgets.I'm having a bit of an issue w/ the VA Chat bubble. When in standard Desktop mode, it looks and acts as expected.When scaled to tablet mode, it looks and acts as expected.BUT...
Hi, We have a knowledgebase restricted to read only for ITIL users. Noone else can view. This knowledge base is not one of the ones added to the Employee Center in the Service Portal Settings. However, the functionality happening is that in the ESC ...
I want to change the background color of AI Faceted search. Please let me know how it can be done.
Hey everyone. I'm trying to get this Document Template signing working outside of HRSD. I've installed Document Templates and tied it to sc_task. When i go to that task there is basically no direction on how to sign from the record that meets the cri...
The Service Portal that I've been previous using `https://devxxxxxx.service-now.com/ftw` is being decommissioned in favor of using the Employee Center Service Portal. We've built out an Employee Center at the default URL `https://devxxxxxx.service-no...
I have added knowledge categories and catalog categories for topics and subtopics in employee center, which will fetch the catalog items and knowledge articles into the connected content tab. While I migrate the XML of knowledge categories and catalo...
