I'm in the process of overhauling the password configuration for customer end users on the service portal (internal users are accessing via SSO) and specifically have enabled failed logins by using the script action 'SNC User Lockout Check with Auto ...
When creating portal content, other than the configurations available for each, is there a significant different between the two - Styled Content banners and the Banners content options? Any recommendations?Are there use cases for each? Pros/Cons? An...
Hi Team ,Actually I Wanted to change Label From My Requests to My Tickets on Employee Centre portal and changed it using Instance option by pressing control and right click then i wanted to change the drop downs of view like open requests and closed ...
Hello colleagues,In our company, we are currently exploring the implementation of the Employee Center, and along the way, we have considered deploying the mobile app for end-users (Now Mobile). The thing is, we are noticing that with the Employee Cen...
Hello Everyone,I want to have the topic content to fill in the gaps on Employee Center. It looks correct on the edit page, but even when i change the width in the container to Fluid, the widget still has a large gap when i see it in Preview or in the...
Hello, I have cloned the simple list widget and added it to my portal. I am pulling a list of open tickets, have it referencing the Task table, and was able to filter what I wanted to see. I want to change the visible title that is seen on the Ser...
Hi, My customer has two taxonomies. One used in the now mobile app and one used in employee center.The mobile taxonomy is a clone of the ec taxonomy and was not changed yet. On desktop the parent topics show the connected content of their child topic...
Hi Team, By default the employee profile displays 6 Overview sections in the employee center. As we have created new Overview and added the overview section fields, its not showing on the employee profile in the employee center portal.Image 1: The Ex...
Is it better to modify the existing EC theme if we are just changing the colour of a few things? Or is it better to do an insert and stay on the EC theme and modify the new record? I notice though with this option things look weird in Employee Center...
How to enable breadcrumb path when any keyword is searched on ESC Portal?
Hello, good day,We recently implemented the NICE CXone application into our instance. The application also has a chat URL that persons can chat with, and an agent will answer. Can I drop that chat URL into the chatbot on the service portal or redirec...
Hi all, I need your help on 2 topics: 1. How can I change the Employee Center (Portal) custom configuration (theme) to one of the predefined themes?(A 3-rd party company has done the current Employee Center design configuration and we want to switch ...
Hi I have installed the User Registration Request [com.snc.user_registration] plugin as mentioned here: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_UserRegistration.html But i do...
I'm trying to figure out how to add work notes in the activity field when a catalog task has been started from a work flow and assigned to a different assignment group
Hello, I just want to understand, is adding newly created catalog to taxonomy is a manual process or it will be automatically populated based on category specified in catalogs.
