Resolved! how to fetch the attachments from parent task to child tasks
hi we have a requirement, attachments that requester added and parent task's attachments all should be Shown in the child task.
Forum Posts
Now Mobile Quick links
As per the Employee Center Academy: Mobile Configurations video, Now Mobile quick links are needed to be configured separately. However I don't see any documentation on how to create those. Can someone point me to the right direction?
Aria-label attribute is stripped from HTML in knowledge articles & blocks. How to enable?
We want to add the aria-label attribute to links in knowledge articles and blocks. We're using button styling on the links and have a limited amount of space for text on the button, so we can't change the link text itself to provide extra context. Th...
Resolved! How to set the ESC default search application for AI search
Hi All, I created a new Search application for our ESC but cannot find how to make this the default and the search always uses the older search application. All help appreciated!
How to create a new portal page in Employee Center Portal
Hi everyone, We recently migrated from our old ServiceNow Portal to Employee Center Portal. Can someone please teach me how to create a new page web page in Employee Center? We need a new page for the content that we want to add in the Employee Cente...
Employee center Topic Header widget issue
Hello Everyone, After changing the theme of employee center and reverting back to the OOB theme i am getting issue with one of the topic created mentioning topic header (Failing widget: 'Topic Header' (10e99777c38830105a09f0ad9840ddbd)) && Failing wi...
Making Portal page responsive
Hi everyone, I have made a page in Service Portal but it's not responsive .When I switch the view on tablet or on phone , the look is very messy.I missed some thing important. It 'is not about the page but about the customized widget in that page.P...
Resolved! HR Task not visible to non-HR users
Experts, I have gone through below links and provided appropriate roles but still unable to resolve the issue:https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/employee-center/concept/ec-to-do-approval-roles.htmlhttps:/...
Resolved! Employee Center Header script fails
Hi all,After changing the employee center theme. i now have a problem with one of the created themes that mentions the theme header (Failing widget: 'Employee Center Header'.And also there is no change in the code for the widgets as those widgets are...
Resolved! Universal Requests not visible on employee center
Hello,Our non licensed customers send emails to servicenow which in turn creates universal requests that are worked upon by appropriate teams. In the past months we implemented Employee center and wanted to enable our customers to use EC to view the ...
How to make manager have the view of Employees that they manage?
My manager has different employees from different regions(Countries). We have Knowledge articles visible based on the region they are in. How can we make manager see the knowledge articles of employees that he manage on Employee Center Portal?
e-signature on record producer
Hi All, i have created a variable called Agreement to sign, so i have used type as reference and given type specification asE-Signature template.i have created one sample document template and it needs to auto populate automatically when user opens ...
subject person in HR case for New Hire Onboarding
Hi Community,I am working on New Hire Onboarding, After submitting the form through Employee center for new hire as a system administrator an HR case is created but subject person is empty for that case. Instead subject person should be the one for w...
Resolved! Alphabetically Sort Topics on Employee Center Mega Menu
Hello everyone! First of all thanks for all the support. Our customer needs to sort the topics shown on their ESC portal alphabetically.We know there is the order field on the topic record, but the client don´t want to use it.This is because is diffi...
Resolved! AI SEARCH Exact Match open the result in form view
Hello Everyone, We have configured the AI search on the portal . While searching a KB ARTICLE with number it provide the exact match however it open the result in the form view not in the Article view.I have checked the SEARCH result Configuration bu...