EC Portal AI Search Redirection
Hi,When i search for catalog item in ai search on EC portal, after clicking on search result i redirected to form view and not the portal view of catalog item. how to change the redirection to portal view?
Forum Posts
Resolved! Ticket page in old SP and new ESC
Hi All,Does anyone know why and how old Service portal and new Employee Center are using the same ticket page when opening incidents for example? We are working on new ESC and I noticed that both seem to use the same ticket page but the ticket page l...
Make all fields read only when active = false
Hi,I'm attempting to use a client script to make all the fields read-only when an incident is inactive. The following code works well for inactive incidents and makes all fields read-only. However, it doesn't work as expected when the incident is act...
Resolved! Job start date
Hi community,I'm working on New hire onboarding, In lifecycle event of new hire onboarding there are activity sets. They are, pre-hire, pre-boarding, day 1, week 1 and day 30. Problem here is, Before completion of pre-hire and pre-boarding 2 activiti...
Resolved! Position field in HR Profile
Hi Community,I'm working on HR Profile and I'm facing some issue with Position field. Initially Position field select box was empty and I was trying to add position there but but the list to select position was not populated. So I went through Positi...
Resolved! Portal redirects deeper than page route maps
What can we do if we need a redirect deeper than a page route map in service portal? Use case is I need to have one of the employee topic pages actually route to the knowledge_category page with the category set. I can set a redirect of that page to ...
How to apply sorting for each column avialable in My Requests widget on employee center
OOTB the sort is available for only 'Updated By' in My Request widget.I am looking for the sorting possible based on all columns available in My Request widgetLinke user can click Request it will sort by request ,simililarly by other columns
Custom widget: Taxonomy Topic Content - Selecting Filter dropdown loading same thing in all dropdown
Hi All,I am building a custom widget where if I click on browse all under a taxonomy topic, it will display ALL the subtopics and its connected item (be it kb / catalog) on the same page. For this, I am looping through all the sub-topics under a topi...
Resolved! How to get rid of the white space?
How do I get rid of this white space in Employee Center?
Service Operations Workspace Dashboard Reports
Hi, I have created reports for Request items on SOW dashboard. Problem i'm facing is when clicking on report or view all option its not showing the list of records as it is showing for Incidents(OOB). Can anyone help me on this. Also, attaching image...
Move the changes related to Taxonomy to another instance
HiRecently we got the requirement to show the Articles on top of the Topic page. So we have change the order to the KB article above catalog items. We tried to capture it in an update set but unfortunately we were unable to capture those changes in U...
Resolved! hrm_todo widget - Comments on reject
With the hrm_todo widget in the employee center, it appears that comments on rejection of an approval for a request item, are not available and allows a user to reject without comments. Looking at the widget: Todos Requested Item Approval This has th...
Resolved! New Hire Onboarding
Hi,I'm trying to learn New Hire Onboarding for a company using ServiceNow. I could not able to find a way to start this new hire onboarding like how, where and what steps should be followed to build New Hire Onboarding? and what plugins should be ins...
Resolved! change the order of header items on EC portal
I want to change the order of this menu. While I have a clear idea of how to do it in the service portal, in the ESC portal, there is a widget attached (Header Menu), and I'm not sure where I need to make the modifications.@Venkatesh_N @Community Alu...
Resolved! How do I associate my taxonomy with the employee center?
Hi, I am having trouble getting my mega menu to work. I have cloned the 'employee taxonomy' but it is not associating with the employee center portal and there is no option to do so. My clone is the only active taxonomy. Any ideas on what to do? Than...
