Add Disclaimer to a catalog item
The requirement is to add Disclaimer for a catalog item and it should be visible below the "Order Now" option in the portal. Screenshot for reference below.
Forum Posts
Is there any way to Build Level 1 ,2,3 menu items in Employee center.
We are in a urgent requirement to display multiple L3 Sub menu items acting as external link or links to open Knowledge Articles. For now we can display only upto L2's menu items OOB .But we have many sub menu items to be shown on portal.(In simple i...
Resolved! With AI Search activated, which table holds the values entered in to "Homepage Search" widget?
Hi all!We have AI Search activated and running on our Employee Service Center portal.Is there a table that stores the text values entered in the "Homepage Search" widget on the portal?Thanks. Patrick
How can I reduce the size of the search bar on the employee center portal?
Hi All, How can I reduce the size of the search bar on the employee center portal? I'd also like to move the "How can we help?" text to the right and the image to the left.Please advise me on how to accomplish this. Regards,Chandra
URL to open ESC and start virtual agent
Hi all,I have a requirement where I need a URL that navigates to the Employee Service Center and then opens the default virtual agent conversation (for use in notifications etc). Any help would be much appreciated.Carolien
Resolved! When to use a Quick Link or an External Link?
I see that we can connect both the Quick Link and the External Link to a Topic in the Employee Center Taxonomy. Is there a reason why we should create a Quick Link for an External Link, when we can connect the External Link to the Topic directly?
Configuration of To-do Summary Area' of the 'HRM Todo Summary' widget
Hi there,Do you know how the 'To-do Summary Area' of the 'HRM Todo Summary' widget can be configured? I am playing around on my PDI before we implement this solution at work. I am working on merging two custom widgets.I have been able to add filter c...
Custom font on Employee Center Portal
I changed the default font of /esc portal by following this post, https://www.servicenow.com/community/developer-blog/using-custom-fonts-in-service-portal/ba-p/2289243. Everything is working perfectly, the custom font is reflected on the portal. But ...
Resolved! Triggering an email notification to users when new content (e.g., banner) is published to ESC
I'm looking for some guidance on how to configure the triggering of an email notification to the user population when a new Content Experience Banner is published to the Employee Center. I see Banner and Notification listed as the platforms to choos...
Resolved! Catalog Items visible in SP but not in ESC
Hi, I'm experiencing some strange behavior in ESC. It's not displaying all the existing catalog items when I browse the categories. However, when I search the catalog item I can open it. In SP everything is working as expected. Thanks and Regards, To...
Resolved! Employee Center - count of Surveys under My active items not showing
We recently upgraded to San Diego and see that Surveys is now included in the Activity Configuration for My active items. We have disabled Tasks and made Requests primary. No count is showing for us even though there are surveys listed when you dril...
Only admin can see the results
Hi All, When end user search for a particular catalog item with keyword in search option of employee center , the results doesn't show the catalog item.If the same end user navigates under topic and sub topics - the catalog item is displayed there.So...
How to show welcome message beside portal logo in Employee center Homepage
How to show welcome message beside portal logo in Employee center Homepage
Resolved! Ability to hide 3rd level categories from Mega Menu?
Hi!Wondering if anyone has been able to (or if it is even possible) to hide some 3rd level categories from the mega menu. We are transitioning to EC from a custom portal and have a robust taxonomy that we will be cutting down, but would prefer to onl...
Employee Center AI Search not working
Hello,the Employee Center search does not display any results. The AI was enabled in Dev and the AI guided setup was performed. Is there something that was missed in the process. The feature is pretty much OOB. The results show nothing. I've tried ad...
