Hello. I navigated to Service Portals -> Portal and set Employee Center to default and set unchecked default on Service Portal (sp). When I impersonate 10 random employess, about 3 out of 10 landed on Employee Center and the rest on Service Portal. A...
why I couldn't see for some users groups in global search
Hi Team, I am new to ServiceNow and have got a task in hand. Business has gone through a major change and there are a lot of updates to Business Units and Department. What we should do with business units/departments which is no longer needed. I can'...
The requirement is to add Disclaimer for a catalog item and it should be visible below the "Order Now" option in the portal. Screenshot for reference below.
We are in a urgent requirement to display multiple L3 Sub menu items acting as external link or links to open Knowledge Articles. For now we can display only upto L2's menu items OOB .But we have many sub menu items to be shown on portal.(In simple i...
Hi all!We have AI Search activated and running on our Employee Service Center portal.Is there a table that stores the text values entered in the "Homepage Search" widget on the portal?Thanks. Patrick
Hi All, How can I reduce the size of the search bar on the employee center portal? I'd also like to move the "How can we help?" text to the right and the image to the left.Please advise me on how to accomplish this. Regards,Chandra
Hi all,I have a requirement where I need a URL that navigates to the Employee Service Center and then opens the default virtual agent conversation (for use in notifications etc). Any help would be much appreciated.Carolien
I see that we can connect both the Quick Link and the External Link to a Topic in the Employee Center Taxonomy. Is there a reason why we should create a Quick Link for an External Link, when we can connect the External Link to the Topic directly?
Hi there,Do you know how the 'To-do Summary Area' of the 'HRM Todo Summary' widget can be configured? I am playing around on my PDI before we implement this solution at work. I am working on merging two custom widgets.I have been able to add filter c...
I changed the default font of /esc portal by following this post, https://www.servicenow.com/community/developer-blog/using-custom-fonts-in-service-portal/ba-p/2289243. Everything is working perfectly, the custom font is reflected on the portal. But ...
I'm looking for some guidance on how to configure the triggering of an email notification to the user population when a new Content Experience Banner is published to the Employee Center. I see Banner and Notification listed as the platforms to choos...
Hi, I'm experiencing some strange behavior in ESC. It's not displaying all the existing catalog items when I browse the categories. However, when I search the catalog item I can open it. In SP everything is working as expected. Thanks and Regards, To...
We recently upgraded to San Diego and see that Surveys is now included in the Activity Configuration for My active items. We have disabled Tasks and made Requests primary. No count is showing for us even though there are surveys listed when you dril...
Hi All, When end user search for a particular catalog item with keyword in search option of employee center , the results doesn't show the catalog item.If the same end user navigates under topic and sub topics - the catalog item is displayed there.So...