How can I change "Requests" to "Tickets" on the My Items widget
I would like to change "Requests" to tickets on the My Items widget to keep working consistent. How can I do this?Also is there a way of moving tasks below Requests and Surveys. Lisa
Forum Posts
Resolved! Need to update Typeahead Search Placeholder Title
Hello, I am looking to update the placeholder text in the Typeahead Search widget from "Search" to "How can we help?" that is located in the header. Does anyone know how to achieve this? Thank you, Giuliana
Resolved! How to add Knowledge and Employee to-do pages to header of employee center?
I want to add "Employee to-do" and "knowledge" pages to the header of the employee center like shown in image in HTML but i am not good at scripting. so please kindly help me. This is the script which i have <!-- Nav bar menu items starts--><nav cla...
Employee Center quick links
Hi experts, I'm having trouble with the quick link widget visibility. End users are not able to see the quick link widget even if the quick link re-directs the user to a catalog item/Knowledge article that they can see. I tried with the Available for...
Resolved! Taxonomy and Topics: how is user associated associated with them?
Hi - I keep reading about Employee Center and its hierarchy of topics, with there's one thing that I keep missing; maybe I am just not thinking right. Hopefully someone can make this clear. I get the concept of taxonomy and hierarchical topics; I als...
Resolved! Link within HTML EC Portal act dynamically to Workday Feedback page
Hey Team, Is there a way to have a reference link within the html body to link to an external site dynamically? I have created a deep-link within the footer from the EC Portal out to WD portal. Specifically I have it going to the Feedback page using ...
Resolved! Can you restrict a group from seeing a taxonomy using an HR Criteria?
The intent is to keep a certain subset of users from seeing a taxonomy temporarily, similar to excluding a user group from seeing a knowledge base.
Resolved! Quick Links don't show up
Hi all, Any tips on where to start searching/debug where it comes to Quick Links configured not showing up? On my PDI when I add Quick Links (Employee Center > Quick Links), they immediately appear on the Employee Center portal. Though doing exactly ...
What is the default size for the logo and background picture in Employee Center?
Hi, Trying to figure out the pixels for logo and background picture to make sure I have the best image for them. Thank you
Resolved! KM Feedback task with feedback task type
Hello, We are getting "Feedback task type" as 2 if user flags a knowledge article. However there is no choice exists in "Choices" How can I fix this type to "User feedback" in "Feedback task type" if user flags an article?
Resolved! Blocking Contingent/contractors from accessing the HR Portal (Employee Center)
Hey Team, Looking for ideas if anyone has any and/ or if anyone has done this before. We have contingent works that to not use our HR department for anything. We want to block their access to the employee service center. Currently, from our main IT S...
Resolved! My user experience analytics dashboard opens a blank tab?
I have installed the 'service portal analytics' plugin and have enabled tracking as specified in step 11 of 'Migrate to Employee Center from Service Portal' steps and the 'Employee Center Academy: User Experience Analytics' youtube video. When I go ...
Widget "Relevant for you" is slowing down the performance and loading time of homepage
Hi all, after activation of Employee Center Pro plugin and running fix script for Restricted Caller Access, the ec_pro_dashboard page is terrible slow. It takes about 60 second to load the page. After some investigation, I found that widget "Relevant...
How to move records from content library from one instance to another
Hi All, I have created few styled content records in content library(sn_cd_content_base) as part of our migration plan to employee center. When I move the XMLs of these records to other instances, publish plan is not moved and so changes wont reflect...
How do i publish a video to the video carousel (CD) on a topic page
I can publish to the video widget on the main page "ec_pro_dashboard" but I can't find a page to publish to. When I look in the URL there is only a sys_id,