In the Virtual Agent Lite version(integrated with MS Teams), can one clarify on :• any documentation available for the internal search/logic used by the Lite Virtual Agent• How KBA and catalogue suggestions are prioritized• if the Virtual Agent Lite ...
When i am making tasks as primary in activity configuration it is disappearing from my active item widget and when advance box is unchecked will it display 0 or will not display 0.
Manager who is able to view his team member HR profile and he should not see other members hR profile. how to implement this HRSD module. I am not getting new tab to create a New acl for this requirement. Please suggest steps or share some video mate...
Hi I am working in Xandu an I lost my pdi with a custom app. I installed Employee Center under my custom instance and I kept noticing that the dom plugin was not installing. I should have installed it globally for all of the updates. I have a wicked ...
In the platform view I've been able to post annotations that are just plaintext. It seems that the workspaces like to put this blue box behind things.Any way to get rid of the blue box?If there is no way to do that, how could I put Plain Text at the ...
How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...
We are planning to move to ESC from existing SP portal. What are some of the recommended Taxonomy nodes (L1, L2) for IT service organization?
Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...
Hello,I want to add search functionality on the My Task tab on the esc portal. so that approver can search the approval task from the number. is this possible?
We want to modify the green section here in the HR Ticket page to show more information:Is this done directly on a widget or is there something in the Standard Ticket Configuration that can do this?
Scenario:Record Producer for a demand on the ESCQ1: Is this a capital project (y/n)If yes, make Est Capital Expense mandatory and non-zero.Est Capital ExpenseSLTValidation Regex=NumberFor Est Capital Expense, how do I force users to enter a value >0 ...
Hello! We are implementing Now Assist for EC Pro and HRSD. Are there best practice testing scenario guidance that anyone could provide? Thanks in advance!
Even after completing the below courses , i am unable to terminate their instances , which is not allowing me request for more lab instances ( ServiceNow Administration Fundamentals) Welcome to ServiceNow (Zurich) Terminate Instance Micro-Certificati...
Hi All, I cannot seem to figure out how to get these types of banners on my portal homepage and how to configure them. Are these OOB or are they created elsewhere (content library?). Thanks,Evan
I have a customer requirement where they want to show relevant knowledge articles when incident got created on esc portal. as like we are getting related knowledge articles for now support.I have attached the screenshot. As I am quite new to portal c...
