Hi Team,I have configured a Guided Tour for the EC Pro hrm_ticket_page in Service Portal.The tour is active and published. However, it is not appearing on the portal page.Things checked:- Tour is published- User criteria is configured- Page ID is cor...
Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards. For Navigation paths, this is what we are getting from a dev instance: ...
Hi All, Could someone advise if My Request Filter in the Service Catalog module can be configured for different portals?We have two portals:Employee Center - for internal (OOB)Client Support Center - for customers (custom portal)We want to show diffe...
What: a custom integration that automatically sends documents from SharePoint to ServiceNow to be made available via AI Search. You can then perform a search in Employee Center using terms from anywhere in the file and have the file appear in the sea...
Hello Everyone, While I'm trying to upgrade employee center service to ESC Pro initially I have seen the Recommended for you widget in the portal later its showing no preview available as per the Screenshot. Can anyone help me on this issue.
Yokohama instance - we use Content Publishing for a role and region landing page in our knowledge portal. When I go to create three different columns, it all looks even in the Editor, but when I publish, it's no longer even in our knowledge portal ...
Hi Community,I’m trying to make records from ds_document and its related tables (e.g., ds_document_version, etc.) show up in our platform-wide search.What I’m seeingRecords from ds_document and related tables do not appear in global search results.Ot...
Requirement: - when my user profile updated to domain in user table, Then based on that domain(project) catalog item should be accessible on now mobile SR form so, when end user raised any sr request then the form appear should be that same logged us...
Good morning,I have a request from one of our customers on the portal. They would like the option to change the language when viewing a KBA (Knowledge Base Article). Once they select a language, the KBA should be displayed in the chosen language.
We are currently running on Xanadu - our challenge is that when you first open SN, it's opening to an inactive dashboard. How do we go about changing which dashboard is shown when opening SN? We have all our dashboards migrated to Platform Analytic...
Hi everyone, I am working on customizing the Employee Center Pro portal and have a requirement to add a search bar directly into the News Feed widget . Below is the screenshot of the widget Can anyone tell me how i can achieve it ? Is it possible ...
Hi everyone,I’m working on Employee Centre Pro and exploring the 'Content Experience' widget. I wanted to check if there is any OOB way (or recommended approach) to 'display Featured Articles' within this widget. Basically, I’m looking for guidance o...
We recently upgraded our license from Employee Center to Employee Center Pro. Our current portal is built on the Employee Center Core application, and we would like to migrate it to New Employee Center Application so that we can fully leverage the ne...
Hi, There is a missing selection of sort by A or Z or by Popular while language of the user is other than English. Also, for the non-english user if we type any keyword in search bar the sort by option gets visible but still its not showing the resul...
When I download event data from User Experience Analytics it only downloads the top 10 titles for a specific event. For example, when I download the View Knowledge Article data by Article Title, it exports a csv file that has data for the top 10 arti...
