When using AI search the appearance in search result view is a bit different from the previous view. See attached images.Is there any way to configure lines or something similar?
After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?
When using AI search in Employee center there is a out of the box Filter widget- The Source section is expanded by default but not the other section (we have set Topic). See attached image. Is there any way to configure the filter widget so that the ...
I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widget...
Hi all, When you click on an image that is part of an incident via the employee central portal, the images downloads to your device.However, when you do the same from the 'backend', there is a preview of the image.This preview is a better user experi...
Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" s...
Hi everyone,I’d like to better understand the reasoning behind the following OOTB behavior related to search results and security.When users perform a search, the total number of results displayed can differ from the actual number of records they can...
Hi All, In Employee center . My Profile details should not be editable by users.The fields location and Bio shouldn't be editable. Solution:Create a ACL for the sys_user.location.For the Bio field:Create a ACL for the live_profile.short_description.B...
Hi,After a new install of a PDI instance based on Zurich with latest patch level, the Rich Content editor doesnt work anymore. Every time when i want to open an existing item or a new item what i have created, i getting a blanc page. I have at least ...
Is there any way to change the appearance of the Knowledg icone in AI search employee centerThe icone is appearing for knowledge articles. See attached image
Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi
One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...
How to add Field Name infront of Field Value in Secondary Display Fields in My Request Widget ESC Requested For: ABCUpdated: 07/10/111
i have a requirement that in customer_project table if the project manager and logged in user is not same then he will not be able to assignee that project to any user. and for that i have created 2 acl one is list_edit and another is write ACL, it's...
Hello,Please I need help to accomplish this requirement.The requirement is When a ServiceNow incident record is re-assigned, prevent the newly assigned user to be added to the related Microsoft Teams Chats.The OOTB functionality is When a ServiceNow ...
