We are moving to the ESC Portal and are adding images and icons to our catalog items. I uploaded a 200x200px image and a 100x100px icon, per a community member recommendation (since ServiceNow has no recommendation that I can find). They look great o...
Hi everyone,I need help with some configurations in my ESC portal.Could you please guide me on the following:How can I change the title "How can we help?"How can I add more items to "My Active Items"?
I am creating a Guided Self-Service playbook in ServiceNow with two questions: Category and Subcategory (dependent on Category). After the questions, the playbook opens a Catalog Item. How can I configure the Subcategory field to show values based o...
Is there a way to change what the announcement widget says when there are no current announcements? Currently, ours states: No information available. We use this widget on our intranet page, so that doesn't exactly align with the end user experience,...
Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...
I have some MRVS on catalog items. Some of which require approval. What we realized is that when the approver logs into ESC portal and accesses the record from the approval page they cant see the details that were entered in the MRVS (ref image below...
For the life of me I can't remember where to change the header colorIts currently White, and there is way to much white on the page Where do I go to change the space between the banner and the top of the page
Is it possible to change the background color of the button in genius result? AI searchSee attached image.If it is possible how to we do it?
On paper, the Save as Draft feature for catalog items sounds great. In reality, though, it’s causing a lot of frustration among our users. We’ve received numerous incidents related to users’ drafts being lost.It appears that even the most minor chang...
Can anyone help me with below ScenarioI have created a new child topic and it is not showing in the portal under parent topic Softwares and attaching the screenshots for better understanding Newly created child topic is not displaying in the above sc...
For Portal Content types in Content Publishing - is there a limit on the number of versions for a particular piece of content?
Hi all How can I capture content definitions (News, banners, Rich text, etc.) into an Update Set to move them between different instances? It's possibile? Regards
Dear community,I'm struggling in finding out how to direct the users who receive an approval notifications to be directed to the ESC view of the approval instead to the backend.I came across these two articles which were helpful:URL in an Email notif...
Hi,Recently i updated the employee core application to recent verison 39.08, post update, The relevant for you widgets seems to be failing. has any one encountered this error?Thanks
We have content publishing and content governance. One thing that is causing me pain, users have the ability to mark a schedule active before the approval process / send for review happens. As example, the publishing plans are attached automatically,...
