External link tracking
We have our newsletter in a hosting site called Mailchimp, and we have the link for it on our intranet powered by Employee Center Pro. Is there any way to OOTB or customize it so we can track clicks on these? Thanks!
Forum Posts
Link to the request in email by default redirecting non itil users to Employee center Portal.
Link to the request in email by default redirecting non itil users to Employee center Portal. How to change it to SP portal?
Resolved! In ESC AI Search, how can I link to the ticket page instead of the form page
I used this YouTube video found in another community post to make Incidents searchable and stopped them from opening in the classic UI by disabling exact match search: AI Search setup for task table | Configure AI Search for Any Table | Entity View A...
Resolved! User starter stories for EC pro
HIAnybody has starter stories that can be used to build and implement EC pro. Have the requirement but would like to refer to any starter stories if available please
Need to enable the scroll to top Button on Employee center portal
Hi All, Need suggestions on enabling the Scroll to top on employee center portal in servicenow. What is the best way to enable this functionality on the portal. Can this be only applied to any specific pages or can we add it across all the pages on ...
Faceted Search Widget Showing Duplicate Knowledge Bases in Different Languages
We are experiencing an issue with the Faceted Search widget in Service Portal where Knowledge Bases (KBs) appear twice in the filters—once in English and once in Dutch. However, when selecting either version, the search results always show only the E...
how to route users to employee center based on specific user criteria
Hi,We need to route all users who report to a specific person to employee center portal when they try to access ServiceNow. Can anyone assist on how to achieve this requirement?
Resolved! How can i see or create a delegate widgets on profile?
I have San Diego instance. I would like to see th option delegates in employee center, or preferably in profile. I see some posts Manage User Delegates in Service Portal (Easy and OOB) - Developer Community - Question - ServiceNow Community I don'...
Default URL of KB Article to Permalink URL in Service Portal
Hi, I work on a custom application and we use a custom service portal. The portal has lots of widgets and buttons int it and end users are using it currently. When we click on KB Category Tree and select one article and click on it then it opens wit...
How to change or modify search page of the esc portal?
We have two Employee Center portals, Portal A and Portal B. Portal B was copied from Portal A.When searching for a user in the search bar on Portal B, the search results appear, but clicking on a user's name does not lead to their profile page; it na...
How to provide visual guidance for users when entering requests/incidents
Hello,I saw this visual in a ServiceNow demo and would like to know how to do this on the portal.Can I do this on scoped applications such as CSM or HRSD? Thank you in advance.
How do you direct end users to Service Portal/Employee Center
Hey everyone, We use Service Portal currently. We have a Group Policy that adds a desktop shortcut to users computers to the portal URL. We've slightly rebranded and internal marketing created a logo for the icon. I'm curious, what others do in this...
Resolved! Service portal search bar suggests Cat Item record instead of request form
When searching for a catalog item on Service Portal, the suggestion links to the Catalog Item record (where you set up the cat item) and not for the form to open a request. This is a big problem because it's not just happening for admin users, and it...
Resolved! Issue observed in "my approvals" table in servicenow, i.e. When I request for KB to publish
Issue observed in "my approvals" table in servicenow, i.e. When I request for "KB" to publish.Its Number is not capturing in "Approval for" field. Please check above image. But If the request is for Task or Request, then it's number is there in "App...
RemoveIT catalogs from hr portal favorite widget
Hi developers, We need help for one of the issue, We have created new hr portal, added favorite widget to it, but it's shows both IT and HR catalogs and articles favorite s, how to remove IT catalogs and articles and show only HR catalogs and articl...