I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe Employ...
We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?
Hello Community,I configured an Additional details tab for Change Request approvals in Employee Center My Tasks.The tab is visible, but the Change Request information is not displayed. I need to show fields such as Change Number, Short Description, T...
Want to revert all previous changes and move to OOB for ESC portal can anyone please help
We are planning to expand our use of ServiceNow within the company.For the time being, we envision employees interacting with staff in our corporate functions, but going forward we intend to implement ITSM Advanced and broaden our use of ServiceNow.W...
Hi everyone,I am currently testing the OOB Manager Hub “View As Employee” functionality and I am seeing behavior that I am not sure is expected.Environment* Manager Hub (OOB)* Employee Center Pro* OOB page: ec_view_as_kb* OOB widgets (no customizatio...
It looks like Banner Announcements are no longer allowed to be added to Portal Pages or the Employee Center, unless I am missing something? There is no longer a "Portals" related lists tab, and I do not see it in the available related lists.
Hi, I need to modify the "Global Search" logic on backend so that no "sc_cat_item" results are returned by the searches. We also need to ensure that this restriction does not impact the employee center portal search logic.Please help me. Thanks
Trying to implement granular delegation and two areas I'm not quite getting. Table choices. Maybe people have said no, don't use the sysapprover table and the documentation says it needs to be a task table. Ok, fine, I'll start with request item t...
Hi everyone,I'm looking into the new ServiceNow EmployeeWorks solution. I would like to know if EmployeeWorks supports ingesting and indexing data that resides under other third-party platforms using External Content Connectors?
Hi All, I am facing a issue with Facets in Employee center the facets are available as shown in the screenshot but when searched with any term the results are getting but the facets filters should be available to filter as shown in another screenshot...
Blog: Vibe Coding Your First EmployeeWorks Widget - A Walkthrough of AIUX Widget Creation If you've built Service Portal widgets for any length of time, you know the drill: create a widget record, wire up server script, client script, HTML, CSS, test...
Hello Colleagues,I was asked to add "Requested for" field on Shopping card. I manage only to find proper (I guess) script "servicecatalog_cart_template" and articles I found seem to be outdated, as non scripting admin I need some support. I would app...
Hi Team,I am facing an issue with Knowledge Article search in Employee Service Center (ESC) for a user whose language is set to Chinese.Scenario:The user belongs to China and their preferred language is Chinese.When I impersonate the user, the ESC in...
I have a simple Guided Self Service that clarifies if the user needs to submit an incident or a service request. Based on their answer we offer the correct catalog item.Rather than showing "What might help .." where the user has to click "Start Requ...
