Hi All,I have a requirement to make attachment mandatory if certain conditions are met on a catalog item. We're using ESC Pro and this catalog item would be on the ITSM tables. I've read lots of the articles on making this happen in Service Portal....
Hi Team,I'm trying to add a new Quick Link (GERT) under the IT Help topic in Employee Center.Configuration completedCreated an External Link record.Created a Quick Link record and linked it to the External Link.Created a Connected Content record link...
Saw this feature in the May Release of ESC, I have upgraded to the latest ESC, but receives error " Now Assist Self-Service is not enabled for this portal! " The instance has Now Assist license enabled, and it works perfectly in sidebar.
When developing a playbook for the Employee Center you may have the need to be able to utilize some of the functions that are only available in the portal. This can be done by creating a custom playbook activity and then use the events which the widg...
Hi Experts, We have developed a custom application in ServiceNow. Within the custom application scope, we created a Catalog Item and mapped it to a Taxonomy Topic. The Catalog Item is displayed correctly when we browse through the Taxonomy Topic.Howe...
We have a requirement to add 2 additional fields to be visible when the user profile is selected on Employee Center. I am trying to determine which widget this is and I am having a hard time finding it. I did find on the sp_widget table a "user prof...
Hello All, We are trying to determine how many users (from sys_user) table have accessed Employee center portal. We are unable to use syslog_transaction, navigator history table to get the data. We are trying to report by linking sys_user table and t...
Hi Team, I want to change the positions in Employee Center Taxonomy. I have updated the order but it is not working. I want to move the highlighted
Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...
Hi, I created a new catalog item and associated to a topic to show it in the Employee Center.This item doesn't need Price, Quantity and Total so I'd like to hide them from the screen. Does anyone tell me how to hide them? Thanks in advance,kaz
Urgent: Need a help adding widget on Employee Centre
Hello community,I'm on the Yokohama release and would like to confirm two things about the OOB portal notifications in Employee Center Pro:Is the bell tray the only place to view notifications, or is there a dedicated "View All" notifications page de...
Hi. Does anyone know if it's possible to have two different themes/layouts available for the users to choose from on the employee center? For example a normal and a dark theme?
Hi Community, Is it possible to have the Now Assist Virtual Agent visible when selecting specific pages on the Employee center? For example: when users select the "IT Support" topics and pages related to IT. Thank you,Heather
Hello All,Could someone please help me with an issue in the Employee Portal?I have the following taxonomy structure:- Topic A (Parent)- Topic B (Child of A)- Topic C (Child of B)- Topic D (Child of C)A catalog item and a Knowledge Article are mapped ...