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Forum Posts

Employee Directory Links

Is there any way that you can make something in the employee directory clickable? Right now we have it where when you click on someone's record, it takes you to the employee profile card associated with the org chart. We have an item in our table tha...

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MeganCox by Tera Expert
  • 467 Views
  • 2 replies
  • 1 helpfuls

Embed large image into scrollable widget/frame

I need to know the best way to embed a large image (approximately 700px high and 6000px wide) into a fixed-size frame or widget (approximately 800px wide), so that part of the image is cut off and allows users to scroll left to right to see the remai...

zwalter by Mega Explorer
  • 265 Views
  • 1 replies
  • 0 helpfuls

Service Catalog updates

I'm trying to revamp our catalog page to help with self-service. I made a mockup for it with AI to try and see what it looks like based on what I want. But now I don't know if there are native ways to get this done. 1. A search box that only searches...

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MeganCox by Tera Expert
  • 621 Views
  • 3 replies
  • 4 helpfuls

Resolved! Remove borders from App Launcher widget

We need to remove the borders from all Applications on all tabs of the OOB App Launcher (“My Applications”) widget on the Employee Center Pro portal homepage. We attempted to do this via widget instance CSS, but the borders are still visible. Please ...

nechauhan by Tera Contributor
  • 1004 Views
  • 4 replies
  • 2 helpfuls

Can I see your ticket/catalog page?

I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe Employ...

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MeganCox by Tera Expert
  • 904 Views
  • 2 replies
  • 0 helpfuls

Removing the PDF attachment from search

We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?   

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MeganCox by Tera Expert
  • 489 Views
  • 2 replies
  • 0 helpfuls

Modification of Global Search in native view

Hi, I need to modify the "Global Search" logic on backend so that no "sc_cat_item" results are returned by the searches. We also need to ensure that this restriction does not impact the employee center portal search logic.Please help me. Thanks

Granular Delegation: Table Choices and Flows

Trying to implement granular delegation and two areas I'm not quite getting.  Table choices.  Maybe people have said no, don't use the sysapprover table and the documentation says it needs to be a task table.  Ok, fine, I'll start with request item t...

ctsmith by Mega Sage
  • 928 Views
  • 2 replies
  • 2 helpfuls

Issue with filter facets in Employee center portal

Hi All, I am facing a issue with Facets in Employee center the facets are available as shown in the screenshot but when searched with any term the results are getting but the facets filters should be available to filter as shown in another screenshot...

dev_S by Tera Expert
  • 697 Views
  • 1 replies
  • 0 helpfuls