Hi, I receive weekly reminders for the risk assessment. When i logged into my vendors portal with gmail that is mentioned as primary contact for test assessment in production, I see the status is closed and submitted. That means that all our vendors ...
How to solve this error in the employee center?I tried repairing the plugins but didn't work out
Hello all, the guided self-service is now blank / not triggering the flow in the Portal: It was working well before that.Anybody has an idea why it's not working now? Many thanks!
Hi Team,Please advise whether it is possible or recommended to add 'Additional Details' for an incident in the self-service portal, similar to what we have for requests.Kindly refer to the screenshots below.For Request:For Incident:Thank you.
G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...
Hi, I need help. need to disable comment / activity box in esc when RITM gets closed / completed. cant post screenshot. sorry.
We have added a pop up which appears if the user waits on the same screen for couple of seconds.Pop up comes with a typeahead widget within it -> user enters the text and hits enter ->the search works however, the pop up does not close. The result ap...
Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...
Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...
Hi ServiceNow Community, I'm hoping someone can help me. I am testing the Employee Center portal in a developer instance, I have created a new portal and cloned the following pages: HomePage: ec_dashboard > custom_ec_dashboardKB home page: esc_knowle...
Hello, Is there a way to remove the 'Filter by' dropdown list in the topic pages? I have a request from the business to investigate the feasibility of taking this away for the end users. While reviewing the widget I did find the HTML code that is gen...
Hi All, Need suggestion on the employee center portal configuration. As I'm exploring the EC first time. I have a query that while selection of the topic the supported resources associated with that topic will be visible. From that list how can we m...
We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...
Hello, I have some questions for the Employee Center Pro: 1. For the Employee News Center widget: Is it possible to deactivate the “News and events” crumbs bread? Because we have the news article widget in one of our topic page and wants that the end...
We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....
