Quick Links Order
Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!
Forum Posts
What is the SNAnalyticsTrackingTriggered Event?
The SNAnalyticsTrackingTriggered Event appears in the User Experience Analytics. The Value changes back and forth between Full, Basic and Disabled. It seems to have surfaced after upgrading to Yokohama, but the data exists prior to upgrading. Is th...
Unable to See topics created in ESC Portal
Hi Everyone, We are planning to implement Standard changes in our project.OOB we have 3 standard change items like Modify a Standard Change Template , Retire a Standard Change Template,Propose a new Standard Change Template.I want to display 3 catalo...
Resolved! Who are the companies that using Employee Center Pro?
Hello,I would like to know the names of the companies who used Employee Center Pro, can you help me?
Vendors receive reminders from GRC TPRM tool via emails for the assessments that are already complet
Hi, I receive weekly reminders for the risk assessment. When i logged into my vendors portal with gmail that is mentioned as primary contact for test assessment in production, I see the status is closed and submitted. That means that all our vendors ...
Solve employee center widget
How to solve this error in the employee center?I tried repairing the plugins but didn't work out
Guided Self-Service is blank in the Portal
Hello all, the guided self-service is now blank / not triggering the flow in the Portal: It was working well before that.Anybody has an idea why it's not working now? Many thanks!
Resolved! Add "Additional Details" for an Incident logged in the Employee Portal
Hi Team,Please advise whether it is possible or recommended to add 'Additional Details' for an incident in the self-service portal, similar to what we have for requests.Kindly refer to the screenshots below.For Request:For Incident:Thank you.
How to exclude specific approvals from My Tasks in EC?
G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...
Resolved! need to disable comment / activity box in esc when RITM gets closed / completed
Hi, I need help. need to disable comment / activity box in esc when RITM gets closed / completed. cant post screenshot. sorry.
New pop up modal does not close after a search
We have added a pop up which appears if the user waits on the same screen for couple of seconds.Pop up comes with a typeahead widget within it -> user enters the text and hits enter ->the search works however, the pop up does not close. The result ap...
How to add guided self-service to topic page?
Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...
How are you maintaining Knowledge and Connected Content?
Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...
Error when loading new Employee Center Portal: Execute operation on script include 'todoPageUtils' from scope 'Employee Center Core' was denied. The application 'Employee Center Core' must declare a cross scope access privilege. Please contact the ap
Hi ServiceNow Community, I'm hoping someone can help me. I am testing the Employee Center portal in a developer instance, I have created a new portal and cloned the following pages: HomePage: ec_dashboard > custom_ec_dashboardKB home page: esc_knowle...
Resolved! Topic Page - Remove 'Filter by' dropdown
Hello, Is there a way to remove the 'Filter by' dropdown list in the topic pages? I have a request from the business to investigate the feasibility of taking this away for the end users. While reviewing the widget I did find the HTML code that is gen...
