Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...
The Quick Link is not being displayed.I created a new Quick Link and updated it, but it does not appear in the Employee Center.Is it not sufficient to add content to the Quick Link for it to be reflected in the Employee Center?
Hi all,i would like implement a workspace in my page.Is this possible (as same as requests, knowledge...) or only as quick link?The purpose is to bring more traffic to the ESC and create a common starting area.I tried to explain it also on the pictur...
Currently within our ESC instance, we are using AI Search and indexing on catalog items and knowledge articles. We have a request to return results for Topic pages as well, and have this somewhat working following the example here:https://www.service...
HiWe are about to start using Guided Self Service in Employee Center and i have a question:Does anyone know if It's possible to make so the "View my responses" is always expanded?If i lets say have i Knowledge Article that i want to show It's hidden ...
Hello, I'm looking at the widget library and I want to know if it is mention somewhere that a certain widget is only available on the portal and not available on microsite? https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/bu...
I have modified the employee center and added the widgets but for some widgets the color does not get applied based on branding editor. For eg, current status ,my approvals,top rated articles,etc. 1. How do we change the color to light blue default o...
Hi All, I have a issue in employee center where the "Authored by" word for KB articles are not getting translated to other languages as mentioned in the screenshot but "views" word is getting translated and the anyone has idea on this.
Hi all, I'm currently trying to fix a translation issue with the sub topics widget on the Employee Center page for topics, and I stumbled over this getMessage() parameter. I couldn't find any documentation, but my theory was that it means that I have...
Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...
I am creating an intranet for our organization through Employee Center Pro and I had some questions. I currently have the Quick Links widget set up on every page. My boss likes this one because it has where you can add an icon to it that will show u...
We want end users to see the Additional Comments field translated in the esc portal for records like incident request. The Dynamic Translation plugin is activated and connection setup successfully.In form view translation is working for fields like s...
Hi Experts, While creating the Request from interaction and if we are selecting the order guide then when the Request is submitted the interaction record number under the sc_request is not associated. Does anyone know how to get this fixed ?
Hello EC expertsI am seeing an issue within Employee Center where users are unable to read any knowledge articles. The error they receive is, "Record Not Found". The articles appear during search (please see below) but users still get the error mes...
I am working on a Service workflow feedback configuration and definition on the hrm_ticket_page and I am curious if anyone has found a way to change the "Provide Feedback" Header text to something else without having to customize widgets?
