User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.

I have  change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect  to Transfer to live agent-There is any option to achieve this requirement?

I am not able to trained a model-I trained a model at that time some error is coming like that -Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an i...