Configuration item
In normal change there is configuration item fields are there. In that field we can't select the business aplication ci it only select the mapped services in thatt fields, Why
Forum Posts
How to get SYS id of record selected in My tasks widget
In ESC portal my tasks, I've configured a widget for approval action buttons, issue is when I click the button, I required sys id of the approval record that is currently showing, any idea how to get that. Widget callFirst time when loading it is giv...
To-do Configurations on Separate Portal
Hi Team,I have 2 ESC portals "Portal 1" and "Portal 2", I want to separate the content of My Task/My To-dos page.When I am creating a new To-do configuration it is reflecting in both of the Portal, is there a way I can separate the content My Task/My...
Resolved! ITSM - Locking down Employee Center to the ticket page and survey page?
We're migrating from our old ITSM tool to a new one with a tight timeline, but aren’t ready for customers to use Employee Center yet due to organizational and timeline constraints . One is that with the tight timeline, our UI UX resources aren't avai...
I am hiring for a FRENCH Speaking ServiceNow Professional specializing on CSM for a Part time role
Hi, My name is Confessor and I am a recruiter from Flex Employee Services. I am looking for ServiceNow Professional who can speak FRENCH and who is looking for a part time remote work. We can be flexible with your schedule. Please send me your update...
What is the purpose of the field "Topic based navigation" on topic form in content taxonomy.
What is the purpose of the field "Topic based navigation" on topic form in content taxonomy.PFA for screenshot of form.
Employee Center portal header of Record Producers is always showing as Request. Can we changes this.
We have a requirement to change the header of the record producers which are suppose to create incidents. At the moment OOB we are able to see that these are mentioned as Request. Please find the screenshot below. Please let us know if this is possib...
How to add a Disclaimer Message when logging into Employee Center?
Hello. We have just started using Employee Center and are looking to provide enhancements. One of those enhancements is a disclaimer message regarding electronic security and data privacy. It's a rather long message and we would like to put it in w...
AI Search for Record Producer - Typo Handling not Functioning
I am having issues with the AI Search assist widget on a record producer not properly applying the typo handling function to search terms. -Record Producer Configuration is set up for the producer and pointing to the [AI Search Assist] - Incident Def...
Add Resolution Information tab in the ticket opened in employee center.
Expected Functionality: 1. Navigate to All > Standard Ticket > Standard Ticket Configuration and click on incident from the list of records.2. Change the application scope to Service Portal - Standard Ticket3. Click New button in the Tab Configurati...
Reporting
What reports or dashboards are most useful for tracking project milestones in ServiceNow?
User Criteria - Granting Managers Access Based on Their Employees
Hey everyone,I'm setting up a User Criteria where a manager should get access to a catalog item or kb articles but lets start with catalog items only if least one of their direct reports has access to that specific item.I’ve already set up a loop tha...
HR Agent workspace triggered notification not showing Activity
Hi All,Currently Our customer instance in Yokohama Patch0 version, in HR agent workspace we are observing one issue likewhen triggered any notification or tigered any compose mail its not showing in activity section but notification or compose email ...
Resolved! Employee Center Menu edit
Hello, I've been looking at trying to edit some items in the employee center but running into a blocker for the below. I wanted the avatar of the user (the system admin) to move to the end and move the knowledge to the front of my requests. I also ...
How to update Hyperlink color in Portal
Hi, I wanted to have a new color for Knowledge article Hyperlink in all places. can some one help where to update it. I updated the CSS variables field of the portal '$link-color:' but it didn't work.