We have a requirement to change the header of the record producers which are suppose to create incidents. At the moment OOB we are able to see that these are mentioned as Request. Please find the screenshot below. Please let us know if this is possib...
Hello. We have just started using Employee Center and are looking to provide enhancements. One of those enhancements is a disclaimer message regarding electronic security and data privacy. It's a rather long message and we would like to put it in w...
I am having issues with the AI Search assist widget on a record producer not properly applying the typo handling function to search terms. -Record Producer Configuration is set up for the producer and pointing to the [AI Search Assist] - Incident Def...
Expected Functionality: 1. Navigate to All > Standard Ticket > Standard Ticket Configuration and click on incident from the list of records.2. Change the application scope to Service Portal - Standard Ticket3. Click New button in the Tab Configurati...
What reports or dashboards are most useful for tracking project milestones in ServiceNow?
Hey everyone,I'm setting up a User Criteria where a manager should get access to a catalog item or kb articles but lets start with catalog items only if least one of their direct reports has access to that specific item.I’ve already set up a loop tha...
Hi All,Currently Our customer instance in Yokohama Patch0 version, in HR agent workspace we are observing one issue likewhen triggered any notification or tigered any compose mail its not showing in activity section but notification or compose email ...
Hello, I've been looking at trying to edit some items in the employee center but running into a blocker for the below. I wanted the avatar of the user (the system admin) to move to the end and move the knowledge to the front of my requests. I also ...
Hi, I wanted to have a new color for Knowledge article Hyperlink in all places. can some one help where to update it. I updated the CSS variables field of the portal '$link-color:' but it didn't work.
We use the Advanced Portal Navigation in Employee Center and we would like to conditionally show menu items only to managers (which we define as people who have direct reports) - is there a way to use the Menu Item "Condition" field to do this? Thank...
How to hide this reflecting message while using service now, kindly help.
Hi I am trying to create events so they get recorded on the User Experience Analytics but so far I haven't being able to do so, I have all the roles even the Admin role on mi instance, but when I try to create an event so they replicate on the User ...
i have a feedback widget, if the user clicks on like/dislike it opens a new widget to collect feedback. i want to show other message in case of like than dislike. and want to send like/dislike from buttons in first widgetin addition to the feedback t...
Hi, I want to add a Cancel Button on employee center when user see my request and if they want to cancel the request from employee center itself,right now I think only for INC the functionais there to close and resolve INC but for RITM Level, can any...
Can we configure the Journey creation page on portal? When we go to Journeys page on Employee center portal, while creating a new Journey we have default field 'This Jouney is for?' which is a reference to user field. Can we display the email of the ...
