I am trying to figure out a way to implement an email template into hr task.User assigned the task will access the task on employee center's "My Tasks".From the "My Tasks" page, the user will be able to click on the task.Along with the task title, du...
Hi, I have added "Other" topic with the largest number of order but it is on the third place...Can I change the order of this?"その他" is Other topic and the order is 1200 (largest)However it comes third place.Pay and Time topic include multiple sub top...
Hi, On HR workspace, when HR agents are typing some comments and clicking the Closed complete UI action, the Comments are not posting to activity. Also, i see similar issue with other UI action like Start work, closed incomplete, assign to me UI acti...
When we go to Employee center portal to create a Jouney record, we have the default fields like 'This Journey is for' which is a reference to user table. We want to display the email of the user along with the name on the dropdown. Can we configure t...
The Order Catalog Item is returns an empty document_id in the ATF test
Hi there! I was wondering if someone can assist with how I can get the 'Communications & Collaboration' all in one line instead of cutting half of the word off on another line? Attached image below for reference. thank you!
hi there. parent topic has a long name and it is getting cut off. how can i go about making the text just sit on one line?
Hello everyone, I’m facing an issue with Knowledge Management across two separate ServiceNow instances. In one instance, I can search for articles by their KB number and the results appear correctly. However, in the other instance, searching by the n...
Hi All,If we want to show what percentage of total closed cases in January were closed incomplete. Let's say there were 1,000 closed cases in January. 2 of them were Closed Incomplete.is it possible OOB report concept ? We have Created visualization ...
hi, i have one catalog item which allows users to download excel sheet from portal. this sheet is not visible to certain users. it is getting downloaded but only blank screen is coming. pls help me out.
Hello All,I have enabled the "Visible for ESS" option in the catalog item, but I'm unable to see One catalog item in the ESS portal. Despite ensuring the visibility setting is active, the item is not showing up for users "given required roles to user...
Dear community, Our connection to portal (either SSO or local login) is keeping looping to those pages (it never ends) :1) /servicenowurl/portal_suffix?id=login2) /servicenowurl/auth_redirect.do?sysparam_stack=no&sysparm_url=logout_success.do3) /serv...
I have an issue where a custom filtered list item looks like it is returning results from the filter, however they are not displayed correctly in the Employee Centre menu.Here is a screen grab of the problem:If I run my mouse cursor over the drop dow...
Hi All, We are planning to implement AI search integration with external content. After initial analysis, we found that there are two ways this can be done:1) ServiceNow Store Connectors2) Integration Hub AI Search spoke OR External Content REST APIA...
This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in...
