This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in...
Hello All,I am facing an issue with ESC portal where when I search for a Catalog item in Search Bar, the suggested results are displayed. Upon clicking the Catalog item in suggested results, the form opens up in native UI (com.glideapp.servicecatalog...
I am currently working with the Collaboration Calendar, is there an option to export this calendar to Outlook? Thanks!
Hello, I am committing an update set containing a new Employee Centre Standard setup.I have already created the the Taxonomy, Catalogs, Topics and Child Topics.When I view the Employee Centre after it is committed to our Test Instance there are no en...
We have form catalog forms and in the required information section the font color is blue.How we can change this color from blue to white. Please see the attachment.Any suggestions would be appreciated.
Does Concur and Workday syncs in real time? For example, When we open the "My Tasks" page, all of the Concur and Workday approvals are refreshed with the current status in real time.
We cloned the ESC portal to have a specific portal to show only certain catalog services. I added the catalog to the quick links so that the user have direct access. When they open up the service catalog, it shows the order now button at the bottom o...
I want to hide the mega menus sub topic or the topics only for the specific users in the portal how can I achieve that? I have tried to hide the mega menus topic its working but for completely all the users My requirement is for specific user where o...
Hi All,I am unable to find the URL for the page where the user is having the rating and comment. I can able to see those in comment and rating value in the survey result part. But there is no field i can see for URL of the current page populated in a...
Can we make the service portal footer hidden for specific userIs that possible to do it by any configuration?
I'm hoping someone can help me out with this one, but we've been using the News and Rich Content functionality for about a year now (under the Content Library) and we're starting to build a number of articles that are showing as "Active" and "Publish...
Hi there I am trying to remove the title 'quick links' from the each parent item when it gets expanded in the mega menu.I want to just remove it from the mega menu part but still keep the one that appears on the body right hand side.Would anyone have...
Hello Experts, I wonder if someone can explain to me what are the insights (metrics) we can lose if we assign Basic Tracking consent policy to a region instead of Notice Tracking consent policy on User Experience Analytics. Thank you so much.
When we type in Employee center global search ,the suggested drop down option comes and it shows the catalog items with the NAME and Label as "catalog item" (as highlighted in teh screenshot). I want to change the existing label as "request" and crea...
Hi,We have implemented Employee Center Pro. We have targeted content to HR, Managers, and by country, with a few more granular elements. We discovered that HR needed more than just people in the HR department. This meant we had 2 options:Create a new...
