Dear Friends, We are facing one issue for Knowledge Management. KB Articles that are published and Active, But users can not found or view articles into ESC Portal while they put KB Number into Search. When we have performed troubleshooting, we have...
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
Hi All, I have a issue where in Employee center when any KB article is opened the attachments that are added to the KB article should be shown which is showing as expected (ex: excel, docs or other file types) but the images or screenshots which are ...
I had someone helping me with Employee centerthey dragged the Appointment widget to the container and its now showing this on the page When I look at the page in Page designer, I am not seeing this block IS there a way to find this to remove it?
Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB. Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...
ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...
The ServiceNow article titled "Usage Insights for Mobile Applications" states that "Now Mobile" Is the correct drop-down to view Now Mobile app usage; however, little to nothing shows when filtered this way. There is an option for MESP in the drop-do...
The delivery shown on the catalog item which is part of the a order guide is coming from the flow designer which is connected to it, but we want to show the delivery time from the delivery time present on the catalog item itself We are prepared to cu...
I am configuring AI Search in Employee Center using relationship data from cmdb_rel_ci. We have relationships between: Business CapabilitiesBusiness ApplicationsExample: Business Capability: "Customer Onboarding"Related Business Applications:ServiceN...
Hello!Looking for some ideas on wording and some space issues. We want to move over to Employee Center and have spent the last few months getting feedback and making minor adjustments etc.One of the things we are looking at though is the inconsistenc...
I just found out that you can use GIFs in the Content Experience Widget so that your banners move. Does anyone know if there might be any sort of bandwidth issues with doing something like this. We have roughly 500 employees that might be accessing o...
Summary of Issue:Inbound emails from particular servicenow instance are failing to trigger our 'New' Inbound Action because they are being logged as 'Received Ignored'. Technical Root Cause:The incoming email body contains a ServiceNow watermark (Ref...
Hi everyone, I am wondering how to use the following system status of the employee center. So far, I was able to show outages of services within the view, which is good but I am more interested in showing potential maintenance windows. To define the ...
We are currently experiencing issues with ticket submissions to our service catalog. On our service portal, we have it broken into two buttons: Report a Problem (Incidents) and Make a Request (Requests). Employees are so confused by everything that t...
Is it possible to change the background color of the genius card container / search results in faceted search widget in Employee Center? I'm able to change it using browser tools but when applying the code in style sheet or widget instance, it does n...