From Reminders to Intelligent Action: Building an Alarm Manager in ServiceNow
From Reminders to Intelligent Action Building an Alarm Manager in ServiceNow A first attempt to avoid missed urgent notes, alerts, checklist actions,...
Forum Posts
1 catalog item for 2 catalogs not visible on custom portal
Hi All,@James Chun Anders Skovbjerg MVP 2026: My Community Power , @Ankur Bawiskar @Chris Doernbra1 I created new custom portal and Created a separate Catalog for new portal: Partner Catalog I want to hide catalog items on newly created Partner Porta...
How to create a quick link to a phone number
I’m looking to create a Quick Link in EC portal to assign to some of the topics in the taxonomy so that users can click it and initiate a call to the help desk via Microsoft Teams. I have created an External Link content type and configure a tel: URL...
Content Experience Widget - Button
I saw on the best portal winners that this one company has the button on their banners with rounded edges, rather than the rectangle button that usually comes standard on that. Does anyone know how to change the shape like that? Thanks!
Users not able to book in Walk Up Portal
We have recently enabled walkup portalWhile I ams able to book appointments, we are finding standard users are not able to and not finding a reason why I had a user test and they get the following error It doesn't seem to matter what date or time the...
Display Technology Managed Service on Self Service Portal
I am trying to find out if it is possible to display read only information about Technology Managed Services and child Service Offerings on the Self-Service Portal.This display would be used by consumers to identify which Resolver/Assignment groups a...
Resolved! AI Search Assist showing up in variable editor
I added AI Search Assist to a record producer. It automatically adds the AI Search Assist variable. When the user submits and is taken to the ticket page, the AI Search Assist variable appears on the Variable Editor (read only). How do I hide it? ...
Poll widget?
Has anyone created a custom poll widget that they have put on their service portal with employee center? My use case: I'm creating a microsite about products and services (I work for a financial institution). I want to update it monthly and have a po...
Redirecting from Service Portal (/sp) to Employee Center (/esc) Without OOB Message
Hi Team,We have recently disabled the Service Portal (SP) as part of our migration to Employee Center (ESC).Currently:When users access any /sp URL, ServiceNow automatically redirects to ESC.However, we were getting the OOB message:"You're being redi...
How can I make my add attachments widget to an inline drag and drop instead of a paperclip?
I am trying to make the drag and drop functionality persistent and make it so someone does not have to click the paperclip and and drag and drop into a popup. I have seen this on other instances. Currently this is what mine looks like in the first pi...
Zoom navigation employee center
Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.
How to display a Contact Us page with an input form in ESC?
I would like to create a "Contact Us" page within the Employee Center (ESC) that displays both an input form and FAQs.However, I'm not sure how to display the inquiry form on the page.Could anyone guide me on how to do this?For the inquiry form itsel...
Parameters of Widget in Tab Configuration (Ticket Configuration) is overwritten
Hi experts, I have a problem when configure Ticket Configuration.My Ticket Configuration is on table "sc_req_item".Then, I have create record in Tab Configuration:- Type = Custom- Widget = Data table (OOTB widget)- Widget parameters: table = sc_taskH...
Best way to display applications on a unified portal
We currently have unified portal for our HR and Digital Technology (DT) functions and on our homepage have Quick Links to various key applications. We have 2 areas we'd like to improve for our colleagues:1. There are around 14 that we display in tile...
Employee Center Pro – Unable to See Profile/Banner Image Edit Option (Camera Icon)
Hi Team, I am currently working on Employee Center Pro (ESC Pro) and trying to update the profile picture and banner image from the Employee Profile page.As per the documentation, there should be a camera/pencil icon available on the profile/banner i...