Outage task not flowing to Portal System Status

angehrs · ‎06-11-2026

Good day

I noticed that when an Outage record is created, it does not populate in the Current Status widget on our Portal. I checked the script in the widget and it is OOB.

Has anyone else experienced this issue?

This is a new platform on Zurich

Many thanks in advance for the input.

Best regards,

Scott

Tanushree Maiti · ‎06-11-2026

Hi @angehrs

Refer this:

KB0719099 Missing outages under planned maintenance in Service Portal

https://www.servicenow.com/community/developer-forum/current-status-widget-not-displaying-outage-det...

https://www.servicenow.com/community/itsm-forum/current-status-widget-not-showing-outages/td-p/29468...

View solution in original post

Tanushree Maiti · ‎06-11-2026

Hi @angehrs

Refer this:

KB0719099 Missing outages under planned maintenance in Service Portal

https://www.servicenow.com/community/developer-forum/current-status-widget-not-displaying-outage-det...

https://www.servicenow.com/community/itsm-forum/current-status-widget-not-showing-outages/td-p/29468...

angehrs · ‎06-12-2026

Awesome! Thank you. I found that If it's NOT a CI with a Class = "Service" it WILL NOT WORK. As soon as I applied a CI in my Outage record that had a class of "Service", the Outage record came right up.